Customer Service Sales
Resume:
GARY KEATING
MARTIN, TN *****
Personal: Married, with excellent health.
Educational: Four year degree in Printing and Printing Theory & Engineering
Background: Two year degree in Physics & Chemistry London England
Professional:
Background: Successfully completed all P.G.A Business schools to become a Class ‘A’ member
20 years experience as a Head Golf Professional / Director of Golf
Experienced with all aspects of the golf business in many varied types of facilities. Private, Semi-Private, Resort Golf Country Clubs.
Golf course superintendent for the past seven years.
Education courses taken to keep up to date and informed on the golf business
P.G.A Rules workshop 1996, 1997, 2007
Club car workshop
P.G.A. inventory workshops
P.G.A Merchandise display and inventory control systems
P.G.A. Seminars on workman’s compensation and insurance
Currently enrolled in the new certified master professional program
Class “A” P.G.A Member since 1991
Club Fitting: Trained, Certified and experienced to fit the following clubs Slazenger, Ping, Mizuno, Cobra, Titliest, Taylor Made, Callaway,
Playing experience: Winner of the 1996, 1997 Southwest FL P.G.A Player of the Year
Qualified and played in the 1995 1997 Honda Classic
8 times Challenge Cup Competitor
Written up in Golfing magazines for making 4 Eagles in 1 round of golf
In the Powder Puff Pro-Am 1991. The first time recorded in golf.
Played on the European Tour for 3 years.
Golf Course Record Holder of 6 different Golf Courses
Teacher of the Year for Southwest FL 2001
Course records 19
GARY KEATING
141 HUNTER DRIVE
MARTIN, TN 38237
OBJECTIVE
A Position with your company where as a Class ‘A’ P.G.A Professional in TN I can use my golf experience in management, teaching, club fitting, playing to become a valuable resource to any employer and client. To be able to demonstrate my ability to relate and connect with clients who will trust my professional integrity. To be able to make use of my professional career in all aspects of the golfing business so I would be an asset to any company.
As a business owner to use my experience and work ethic for an employer who is wanting a employee who is accountable and responsible for producing results.
MARKETING AND GOLF EXPERIENCE
Owner / Operator of Doe Valley Golf Center, TN 2006-Present
Successfully opened a failed 18-hole golf course in Northwest TN. Responsible for day-to-day business management and development. Skills include a being an accomplished teacher. Started many Junior Programs. Used skills as a Certified Club Fitter. Ran and promoted tournaments at the golf course. Marketed the golf course in the local and surrounding areas. Worked closely with UT Martin as a teacher and professional advisor. Presenter at many community events to promote the golf course and services available..
Identified and profiled potential clients and business opportunities to increase business yearly by 20% during a difficult economic period. Able to demonstrate effective closing techniques to secure new business each year. Able to maintain current business due to exceptional customer service.
GARY KEATING
141 HUNTER DRIVE
MARTIN, TN 38237
North Port Country Club, North Port Florida
Head Golf Professional 1984-1989 Semiprivate Golf course
Accomplishments:
Successfully managed all golf operations, at this country club, which had 430 members playing 72,000 rounds per year
Designed, directed and conducted several junior golf programs. Increased membership from 300 to 430 members.
Supervised and trained 45 employees including starters, rangers, pro-shop, cart barn
Overseen a golf cart fleet of 107 which included maintenance, preventive maintenance
Successfully increased the number of rounds per year from 55,000 to 72,000
Reduced the cost of sales from 88% to 66% and increased pro-shop sale 48%
Tournament Operation
Implemented a policy and procedure manual for both men’s and ladies golf associations with hundreds playing in each association.
Introduced a Tuesday and Saturday game for the members and member guest for the summer months.
Installed a new computerized handicap and inventory program
Held three pro-Aim’s per year and increased tournament for members and non-members
GARY KEATING
141 HUNTER DRIVE
MARTIN, TN 38237
Port Labelle Inn Oxbow Golf And Country Club Labelle Florida
Head Golf Professional 1989-1993 Semiprivate Golf Club
General Manager
Accomplishments: Managed multiple golf courses
Interviewed, hired, trained and supervised 168 employees, including golf maintenance staff pro-shop staff food and beverage
Implemented a “preventive maintenance Program” for a golf cat fleet of 120 golf carts 60 gas and 60 electric. This included all golf course machinery and managing golf course budgets.
Responsible for all food & beverage management at all related functions
Reduced cost of sales to an average of 68% per month and increased pro-shop sales form $227.000 to $600.000 per year
Devised a golf shop manual for members indicating what services the golf shop operation could provide for the members. Developed and implemented a policy and procedure manual for the pro-shop staff starters, rangers, and cart barn, and food and beverage personal to cover all aspects of their job duties and responsibilities.
Tournament operations:
Successfully increased tournament events at Oxbow Golf Club form three tournaments a year to 109 per year ranging from professional events to amateur
Devised year round tournament for men, and ladies, juniors, and inter-club events. Conducted numerous teaching clinics for men ladies, juniors
GARY KEATING
141 HUNTER DRIVE
MARTIN, TN 38237
Kelly Greens Golf And Country Club. Fort Myers Florida
Director of Golf 1993-2006 Private Golf Club
Successfully managed as the Director of Golf and all golf activities, and golf shop operations in this busy private country club. Currently have 949 members who play 64,000 per year. Started as the Head Golf Professional, and was promoted to the Director of Golf.
Accomplishments:
Implemented all policies and procedures for the automotive tee time system (Chelsea) including call back features play counts, and several special functions.
Supervised 80 employees, starters, rangers, food and beverage, golf course maintenance.
Initiated and implemented several training programs for personnel to allow for self-improvement in all areas of the golf operations.
Responsible for interviewing, hiring and firing all personnel.
Implemented safety policy manual for the golf shop cart barn employees and reduced workers compensation claims by 100%
Installed an in house cable TV system throughout the Kelly greens golf community. This cable TV system provides service to the members on tee times, tournaments information golfing trips and club information.
Overseen and assisted management of 4.5 million dollars renovation to the golf course in 1999. This renovation involved new U.S.G.A. greens, Pro-shop, Tennis courts, Cart Barn, and new activity room.
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