Administrative Assistant Customer Service
Resume:
Lisa Pesak
*************@*****.***
Santa Fe Texas 77510
Employment History
UTMB – Obstetrics and Gynocology
Patient Service Specialist I from August 2010 to current
Register and disposition patients, explain and collect amount due, verify insurance and make appointments, referrals and ancillary services all with excellent customer service.
Johnson Controls Inc. at BP Texas City
Administrative Assistant from November 2009 to August 2010
Maintain database for employee training and schedule training. Track down unpaid invoices. Compile employee’s daily and weekly time sheets to obtain any missing documents and prepare for billing.
EPro at NASA/JSC
Secretary for the Occupational Health Department from July 2007 to November 2009
Prepare departments monthly report and Ergonomic Evaluation reports. Maintain databases for Hearing Conservation Program, Hazard Abatement Tracking Asbestos Notification and Confined Space Permits. Answer phones, take messages and fax documents. Prepare and track requisitions for purchases and equipment maintenance. Assist with Health and Safety Day activities and VPP. Take meeting minutes for OSHAC and JSAT Ergonomic.
Right at Home
Administrative Assistant from February 2007 to July 2007
Plan and conduct marketing events and calls. Prepare schedules of clients and staff. Prepare and conduct employee interviews, orientation and training.
Center of Reproductive Medicine
New Patient and Marketing Coordinator from June 2002 to February 2007
Answer phone, schedule appointments, prepare and review new patient packet. Plan and attend marketing events. Prepare quarterly newsletter and marketing material. Organize and execute patient educational seminars, such as invitations, reservations and ordering food. Interview and train new administrative employees.
St John’s Hospital
Day Surgery Registrar from February 2002 to June 2002
Prepare Pre-Surgery paperwork and insurance information for patients. Obtain signatures and explain process and collect payments.
UTMB
Outpatient Service Associate and Coordinator I from June 1995 to October 2001
Answer phones, check patients in and out, resister patients, precertify surgeries financially screen and collect payments. Plan and prepare Physician Continuing Education talks at area Hospitals. Escort and introduce at the event.
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