Administrative Assistant Customer Service

Paula Kay Norris ______________________________________________ 10001 Midfield Cross Court Oklahoma City, Ok 73159 405-***-**** *****.********@*****.*** Objective I will perform a job to the best of my abilities and serve your company as a great resourceful employee. I am an outgoing, positive, upbeat person, and enjoy working with the public. If hired I will do every duty assigned to me with due diligence and accuracy. Education: Southeast High School OKC Graduated May 1972 OCCC Insurance classes 21, 22, 23 and 25. Past all four national exams, accounting 1 and computer accounting, several art history and design Certificate of Insurance Associates in Insurance Services Experience: Good Shepherd Hospice: July 11, 2011 – July 18, 2012 Administrative assistant: I worked close with Nurses, Home Health Aides, Nursing Homes and medical supply businesses to provide all medical equipment and medical supplies for hospice patients, I ordered office supplies, closed the death files and make sure all medical records are current and complete, assist with filing and answering the phone

Havenbrook Funeral Home: June 30, 2010 – July 5, 2011 Receptionist and administrative assistant: Answered the main phone, greeted clients, I created memorial videos, created special memorial flower booklets, typed obituaries and submitted to the newspaper along with photo. Resthaven Funeral Home: October 9, 2009 – June 20, 2010 Administrative assistant: I created the memorial package, videos, service folders, service registration book, death certificate, create special memorial flower booklets, typed obituaries and submitted to the newspaper along with a photo. Oklahoma Farm Bureau Insurance Co: Sept. 9, 1980 – Sept. 30, 2009 (Retired) The last four years I worked as an insurance brokerage clerk. I worked close with Oklahoma Farm Bureau Agents and several insurance companies to acquire insurance quotes high risk clients. I worked in the accounting dept. for 12 years, balanced bank statements for all 77 county offices, also worked in the insurance processing department and a claims clerk. Skills &Training: Customer Service Computer skills Quickbooks, Excel, Word, Outlook Typing 10-key

References: Chad Vice Owner of Havenbrook Funeral Home 405-***-**** Bruce Ingram Prearrangement Councilor and Chaplain at Havenbrook Funeral Home 405-***-**** Leigh Ann Barr Nurse Practitioner at Good Shepherd Hospice 405-***-****