Martha A. Butler

** ******* *****

Boligee, Al *5443

Summary of Qualification

A focused Customer Service professional with a proven history of handling multiple functions in a professional manner, problem solving and a team player. Possess excellent verbal and written communication organizational, office and interpersonal skills.

Professional Development & Education:

Educational Opportunity Center of Buffalo @ New York, GED Diploma, CNA (certified),

Job Readiness Training Certificate, Management Development (on-the-job-training)

Computer & Office Skills:

Typing (40+ WPM), Communications A&B, Proficient in Microsoft Software 2007 Word, PowerPoint & Excel, AS400/SAP

Work Experience

Advance Medical Knowledge of Alabama (Phlebotomy Workshop)

Birmingham, Alabama 8/08 – Per Diem

Project Manager / Workshop Coordinator

Create & Manage (for administration & students) emails, registration & all legal documents, exams, quizzes, copied paperwork, files folders, collect payment for registration and tuition, maintain hard & soft copy A/R & A/P data, Project Manage workshops in other locations within the state of Alabama, Provide marketing strategies in every department of the business, Report to Owner daily

Greene Cash LLC. (Payday Cash Store)

Eutaw, Alabama 35462 6/08 – 8/08

Office Manager

Prioritized and completed tasks with minimal supervision. Created documents for all general office functions. Communicated effectively with clients and borrowers daily. Interpreted, keyed detailed and validated information in accordance with banking policy for the state of Alabama quickly and accurately. Maintained a high level of professionalism with internal and external clients. Performed basic account receivable (deposit and balance) duties daily. Made courtesy and collection calls and documented responses daily.

Mr. Gary Pettway

Eutaw, Alabama 35462 2/08 – 6/08

Sitter (Healthcare Provider for Mrs. Nelly Pettway)

Provided daily living needs for Mrs. Nelly Pettway in her home under the supervision of immediate family members. Provided quality of life necessities for the patient and document daily actions, responses and/or changes.

Survey Service, Inc.

North Tonawanda, New York 7/07 - 8/07

Marketing Research Interviewer

Performed outbound calls to Medical Businesses, Doctor’s Offices, Hospitals, Universities and Clinics conducting surveys for Rheumatologists opinions of administering in and outpatient Rheumatoid Arthritis Infusion shots. Performed outbound calls to Therapy and Pediatric Endocrinologists opinions concerning Human Hormone Growth studies. Scheduled callbacks and performed follow-up resolutions for customer satisfaction. Recorded and reported system niches according to company procedure and forms provided.

Career 1st Alabama (Mobile Medical Training Program)

Tuscaloosa, Alabama 10/06 - 12/06

Administrative Assistant

Performed various clerical and record keeping duties. Assisted with student enrollment. Class for testing instructions and monitoring while maintaining test security and integrity. Prepared reports. Created and maintained instructional materials and documents in basic computer operational monitor and recorded students A/P & A/R. Performed follow-up with graduates. Report to CEO/Owner daily

Ross & Matthews, P.C.

Fort Worth, TX 6/06 - 10/06

Customer Service Representative

Answered inbound calls for Prepaid Legal Members nationwide. Handled call volume quickly and courteously above average. Exceeded department goal for excellent Customer Service. Received second place cash award.

Mentor 4 Incorporated (Staffing Agency)

Dallas / Fort Worth, TX 4/05 - 3/06

Alcon Labs, Inc. 4/05 - 7/05

Fax Collector (Customer Service Surgical Department)

Sorted and filed hard copy faxes to CSR bins to process and release

D.R. Horton (America s Homebuilders) 9/05 - 11/05

Human Resources File Clerk

Filed paperwork (daily) for New Hires, Terminated and Temporary employees Researched files as requested by Upper Management

Evercom Systems, Inc. Selma, Al & Dallas, TX 8/01 - 12/04

(new name: Securus Technologies Inc.)

Outside Collections Administrator 10/04 - 12/04

Responsible to build relationships with the outside collections agencies contracted by the company. Performed internal LEC audits. Communicated changes and new or unresolved issues to all internal departments that would be effected.

Customer Service Accounts Receivable (Strategic Assets Department) 5/03 - 10/04

Received upper management awards for outstanding leadership skills, above average and excellent customer satisfaction. Trained the Customer Support Team located in Selma, Alabama on all procedures to process, locate incorrectly applied, lost or misplaced payments for all payments methods in the customer service system. Facilitated meetings for IT, Customer Service Team and the Call Center Director which culminated into the production of automating 95% of the payment processing procedures. Created and maintained spreadsheet to report manually applied payment adjustments to my immediate supervisor and the Call Center Director.

Customer Satisfaction Representative 8/01 - 5/03

Handled diverse functions and call volume quickly and in a courteous manner. Receiver numerous awards for an outstanding job performance in exhibiting above average and excellent Customer Service. Chosen to join a newly created outbound and inbound Prepay Sales team consistently exceeded goals for selling the company’s existing and prepay products. Maintained second place for highest sales representative.

International Data Response Corporation

Buffalo, New York 4/97 - 7/98

Customer Service Representative

Handled incoming calls for outbound sales for the United Parcel Service. Exceeded required timeframe for call handling and sales objectives. Promoted to inbound sales program due to outstanding customer retention with outbound sales. Selected to be a member of the company’s management team.

Coach / Trainer (General Inbound)

Promoted to Trainer and Coach for General Inbound (consisted of 17 inbound call programs). Developed and implemented the customer service training class for new hires. Provided written and verbal feedback to the CSR’s and the Quality Assurance Department and up-training as needed.

Smartline ICT Group

Buffalo, New York 1/95 - 1/96

Telemarketer

Processed pre-approved credit card applications for customers of various banking institutions.

Exceeded standard timeframe for call handling and resolution. Promoted to dispatcher for the Allstate Motor Club.

Emergency Road Service Dispatcher (Allstate Motor Club)

Assisted customers of the Allstate Motor Club with ERS assistance. Utilized various network systems including and not limited to manual maps to proficiently assist the members. Received over 5 letters of compliments from the members and the owner of the Allstate Motor Club responding that the service rendered was above average and excellent.

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