Customer Service Management

ANTHONY E. LAYMOND

**** ****** ***** ***** *******, TX 77067

832-***-****/*******@***.***

SUMMARY OF QUALIFICATIONS

* Proven success in implementing objectives as established by superiors

* Can adapt immediately to any position

* Career and goal oriented individual with a high level of initiative and track record as an

exemplary employee

* Excellent management skills

EDUCATION

United States Armed Forces Personnel Administration School, Fort Benjamin Harrison, Indiana, Diploma Jan 1988.

Texas Southern University, Houston, Texas, Bachelor of Arts in Social Work (BSW), May 2000.

Prairie View A&M University, Prairie View, Texas, Masters Ed. Administration (M.Ed), December 2007.

Certifications

Generalist 4-8

Principal Certificate EC-12

WORK HISTORY

08/11 to present - Curriculum Reading/Language Arts Skills Specialist, Aldine Independent School District

Working with site and district administrators in school districts and other agencies, plans, organizes, and promotes various activities necessary for the implementation of the state curriculum frameworks; develops, facilitates, and provides related training; serves on appropriate committees and work groups; consults on curriculum development, material selection, and alignment with state frameworks; assists school districts with student performance assessment and testing; acts as an advocate for appropriate curricular changes and modifications; promotes high expectations for staff and students .

08/02 to 08/11 – Professional Teacher, Aldine Independent School District

Meets regular and predictable attendance requirements; Plans for and guides the learning process to help students achieve program objectives. Maintains a classroom atmosphere conducive to learning and implements useful diagnostic and progress assessment measures. Selects and uses effective instructional methods and learning materials. Establishes a cooperative relationship with all assigned students and maintains open lines of communication with parents/guardians. Engages in professional growth activities through an ongoing program of job related knowledge and skills development.

07/01 to 08/02 - Family Based Safety Services Social Worker II/ Child Protective Services

Managed family services to ensure the safety, permanence and well- being of children according to federal, state and administrative code by assessing reports of alleged maltreatment and/or developed family assessment, treatment plans and/or safety plans and/or provisions of services to families.

08/88 to present- Personnel Administration Supervisor/Instructor Master Sergeant (E-8), United States Army

Supervised staff, clearly and completely communicated assignments to unit staff. Develop and implement necessary agenda to ensure quality and customer service needs are met while communicating results to upper management. Acts as a liaison between the commander and military operations regarding legal and financial issues. Advised and counseled members on financial strategies. Provide training classes in Leadership, Risk Management, Equal Opportunity, Effective Writing, and Team Building.

References available upon request

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