Operator/Manager/Business Developer

Fauzia Nazarali

** ******* ********

Brooklin, Ontario L1M 2N8

Phone: 905-***-****

Fax Number 905-***-****

-******-@******.*** / **********@*******.***

MARKETING, CUSTOMER RELATIONS AND EVENT PLANNING SKILLS

• Deal with people in a calm, professional, and friendly manner

• Proven ability to develop and implement strategies to increase customer awareness and loyalty

• Experienced in planning and conducting different types of events, including many events of large magnitude

• Sensational leadership and communication skills as well as maintaining a ‘team spirit’ with coworkers

• Comfortable presenting and speaking publicly in a corporate environment

• Have displayed the ability to successfully innovate ideas and plans with strict time constraints

COMPUTER, INTERPERSONAL AND COMMUNICATION SKILLS

• Extremely adaptable and efficient in a variety of diverse environments

• Experienced with Microsoft Office, Paymate, internet literate

• Self-motivated, enthusiastic, energetic, hardworking, reliable, resourceful and punctual

• Experienced and interested in charity, development, local and global issues

• Functional in various languages; English, French (oral and written) Gujarati (oral), Hindi (beginner)

• Excellent written and oral communication skills, complimented by exceptional organizational abilities and listening skills.

• Effective and creative problem solving skills

• Possess excellent leadership skills; always appointed as team leader creating equality amongst the group, producing excellent results.

• Can acquire new skills with minimal training in a short period of time.

WORK RELATED EXPERIENCE

Mr.Submarine, Whitby/Oshawa, Ontario 2002 - present Owner, Operator, Marketing Coordinator

• Managed all staff and store operations on an ownership level.

• Specialized in customer service, providing excellent training to staff.

• Prepared daily and weekly deposits, as well as weekly and government reports.

• Prepared advertising and marketing ideas with company managers.

• Applied marketing strategies internally within franchise, as well as externally for other franchisees.

• In charge of hiring, training, buying and payroll.

• Managed food costs and ensured compliance with local health, head office and safety regulations.

• Overlooked construction layouts, managed styles for renovations, including equipment, design, electrical, placement.

Starbucks Coffee Company, Ottawa/Ajax/Unionville, Ontario 1999 - 2002 Shift Supervisor

• Worked very closely with management.

• Was offered many opportunities for position as manager.

• Managed employees, meal times, promotional offers and reviews.

• Completed necessary paperwork and prepared daily deposits.

• Attended seminars to further knowledge of the corporation.

• Complied with corporate standards.

• Managed electronic mail and accounts.

Durham Region Franchisee Marketing (2003-2005)

• Organized meetings with Durham region franchisees for Mr.Sub restaurants and head office representatives for companies to present their local marketing strategies.

• Planned, and managed marketing budget between franchisees and marketing reps.

Durham Contact Centre – Bell Sympatico Business Office 2007

• Managed all Bell internet accounts.

• Assisted clients in setting up new accounts, verifying payments, making billing adjustments, closing accounts, moving services, monitoring major activity on internet services.

• Handled all inbound client calls with professional training provided by Bell Canada.

• Worked with partnered companies such as Dell Canada and Hewlett Packard.

• Ensured the highest quality of customer service with all clients.

• Excelled in sales during first week of interaction with clients.

• Earned rewards for highest sales.

Flight Centre - International Travel Consultant 2008

• Handled client enquiries for bookings to be made internationally across the globe.

• Bookings of air, hotel, packages, cruise, tour, vehicle rental, special visitor passes.

• Participated in extensive and intense training of booking systems.

• Possess in-depth knowledge of Galileo/Apollo airline booking system.

• Possess general knowledge of products offered by various suppliers, wholesalers and travel companies.

• Application of excellent multi-tasking skills handling clients in person, taking client calls, receiving faxes and handling e-mail enquiries in a co-ordinated fashion.

AWARDS/ACHEIVMENTS

Outstanding Partner Award - 2001

This award highlighted all service aspects of the work environment, including all innovative ideas applied to the company, as well as impressive interaction with the staff.

INTERESTS

• Taking on new and exciting projects and challenges

• Traveling to new places and learning about different cultures; traveled areas include many states in the U.S.A., Dominican Republic and England.

• Entertaining guests and hosting gatherings, event planning

REFERENCES (upon request)

Contact this candidate