Customer Service Administrative Assistant

Lori A. Hadden

**** **** *** **** *****: 980-***-****

Charlotte, NC 28216 E-mail: ***********@*****.***

Administrative Assistant

Top-notch assistant with over 20 years of customer services experience and managing all aspects of office administration. Serve as primary point of contact for the Human Resources file room located at Area Mental Health. Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. Effective verbal and written communication skills. and computer knowledge.

Professional Experience

Mecklenburg County, Charlotte, NC

Administrative Assistant-Area Mental Health (2011-Present)

• Provide customer service and administrative assistance for the Human Resources department.

• Audit personnel files for Area Mental Health accreditation.

• Organize personnel files chronological, electronically and alphabetically according to position.

• Scanning and indexing personnel files.

• Craft departmental memos, complete dictation, type general correspondence, transcribe meeting minutes and distribute prior to next meeting.

• Maintain all office supplies.

• Data Entry

• Microsoft Word, Excel, Outlook, PowerPoint, Copying and Faxing.

Cirque Du Soleil, Concord North Carolina

Cirqueador (2011-2011)

• Provided customer services to internal and external customers.

• Sold and distributed merchandise, food and beverage.

• Maintained the upkeep of the front business area.

• Served as the primary Cross-trainer for cashiers.

AT&T/Bellsouth, Charlotte North Carolina

Sales Consultant (2010-2011)

• Provided customer service to internal and external customers.

• First point of contact for customers calling in regarding products or services.

• Educated customers about various products.

• Assisted customers with determining which services were appropriate for their specific needs.

• Displayed innovative sales techniques in order to market products and services.

SMX Corporation, Charlotte, North Carolina

Cell Operator (2010-2010)

• At the forefront of production to ensure on time delivery, continuous flow and customer satisfaction.

• Walk the production line to see the practices and results.

• Replenishing supplies for the crew members.

• Hourly reporting of production status.

• Order, print and apply shipping labels ensuring correct delivery to vendors.

Pennrose Management Company, Farrell, Pennsylvania

Property Manager (2004-2010)

• Managed commercial, industrial and residential real estate properties for clients.

• Discussed terms for providing management services and drafted agreements stipulating extent of management responsibilities, services to be performed and costs for services.

• Prepared lease and rental agreements for lessees and collected specified rents and impounds.

• Arranged for alterations, maintenance, upkeep and reconditioning of property.

• Trained and managed rental secretary and achieved significant improvements in their productivity.

• Employed services of security, maintenance and groundskeeper personnel if required.

• Purchased supplies and equipment for use on leased properties.

• Directed preparation of financial statements and reported on status of properties, such as occupancy dates and dates of expiration of leases.

• Successfully managed a three person team in conducting daily activities.

• Prepared periodic inventory of building contents and forwarded listing to owner for review.

• Contacted utility companies to arrange for arrange for transfer for service for tenants.

• Spearheaded monthly tenant/management meetings.

• Assisted with eviction of tenants.

Lindy Paving, New Castle, Pennsylvania

Traffic Safety Controller (2002-2004)

• Distributed traffic control signs and markers along site in designated patterns.

• Executed daily operations of traffic patterns.

• Responsible for free flow of traffic.

• Maintained safe traveling distance between ongoing traffic and company equipment.

• Inspected grounds, facilities, and equipment routinely to determine necessary repairs and maintenance.

Farrell High School, Farrell, Pennsylvania

Instructional Assistant (2000-2002)

• Discussed assigned teaching area with classroom teacher to coordinate instructional efforts.

• Planned, prepared and developed various teaching aids, such as bibliographies, charts and graphs.

• Assisted students with group or individual lessons assigned.

• Reinforced learning concepts.

Sharon Regional Health System, Sharon Pennsylvania

CNA Experience (1999-2000)

• Assisted with care of patients i.e. showering, administering medication, changing bed linen and grooming.

• Light cleaning duties in patients’ room.

• Reported any health issues to supervising nurse.

• Transported patients to therapy.

Computer Skills

Windows 2007; Microsoft Word, Excel, PowerPoint, Publisher; Adobe Illustrator; Outlook Express; Scanning Technology; Internet Proficient.

Education

Penn State University, Sharon Pennsylvania

Pursuing Degree in Human Development/Business (2010-2011)

Shenango Valley Business Institute, Sharon Pennsylvania

Business/Health Administration (1998)

Slippery Rock University, Slippery Rock Pennsylvania

Human Development/Communications (1988-1990)

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