Customer Service Manager

Ruben Vidal

***********@*****.***

**** ********* **. **: 214-***-****

Grand Prairie, TX 75051 CELL: 214-***-****

Qualifications Summary

• CCNA certification for Cisco Routing and Switching which included creating Vlans, STP, RSTP, routing protocols such as EIGRP, RIP, OSPF. Configuration of Cisco branded routers and switches using the command line.

• Experience with Cisco Unified Communication Manager Express both GUI and command line that include the creation of e-phone and e-phone-dns, voicemail, call park, hunt groups, intercom setup, call monitor and protocols which included SIP and Skinny.

• Experience with Cisco Catalyst switches, Cisco 2620XM router, Cisco UC500 small business solution, Cisco IP phone 7900 series, and Cisco IP phone SPA525G.

• Effective communicator, able to explain complex processes in easy to understand terms for end user. Skilled in troubleshooting and resolving issues. Experience with Microsoft Office Suite and excellent customer service skills

Work Experience

AT&T Hurst, TX

Premises Technician 8/2007-present

Setup home network for installation of AT&T U-verse high speed internet, IP based TV, and VoIP using VDSL platform for customers that were FTTN as well at FTTP. Setup-up set-top-boxes, configured PC static/dynamic IP allocation, and connected wifi devices to home network. Performed sight survey of premise to determine optimal efficiency while still maintaining quality work during installation process. Installed Cat5/coaxial cabling to network home using Ethernet or HPNA. Worked independently in a timely manner to complete trouble and installation tickets with little or no supervision.

PharmaFab Grand Prairie, TX

Production Manager 7/2003-3/2007

Oversaw the manufacturing and packaging of liquid dose pharmaceutical products. Wrote companywide Standard Operating Procedures. Performed training to new hires including OJT and class room environment training. Ensured cGMP was followed at all times as mandated by FDA through unannounced audits. Performed failed lot product investigations along with QA and Regulatory Affairs. Performed annual employee reviews as well as providing positive discipline when necessary.

Education

Tarrant County Community College Hurst, TX

Associate of Arts Degree – May 2009

Cisco Certified Network Associate

Cisco ID No: CSCO12087212 – February 2012

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