Customer Service Representative

Colette Sales

OBJECTIVE

Use my customer service knowledge, experience and organizational skills to assist the company in reaching its desired goals efficiently with the opportunity to move upward within the company towards management.

EMPLOYMENT DATA

Transcore/ISTHA - Lisle, IL 09/07 - 12/07

Customer Service Representative: Assist customers with their IPass accounts in call center atmosphere. Update personal information as requested and assist in their account information being updated. Answer questions in regards to their accounts.

American InterContinental University – Downers Grove, IL 11/06- 03/07

Admissions Advisor: Interfaces with prospective students and people supporting the decision to attend /select school, communicating the philosophy and features of the school and serving as an advocate for prospective students. Meet’s the school’s start and graduation objectives in an accurate, professional, and ethical manner using university-approved admission techniques.

Hewitt Associates LLC – Lincolnshire, IL 04/04-11/06

Customer Service Representative: Handles incoming calls from clients’ employees, answering questions and sorting out the issue relating to their health, savings and retirement plans. Uses active listening, probing, playback, and style-matching skills to evaluate the customers’ needs. Navigating through a Window databases in order to access the appropriate information to service the customer. Using technology (e.g., People Soft, Siebel, etc.), the Customer Service Associate navigates in a Windows-based system through a series of databases in order to access the appropriate information to service the customer.

Bally’s Corporate Office- Chicago, IL 12/01-5/02

Inventory Reconciliation Clerk: Audit telephone invoices for Retail drinks and nutritional items for over 400 health clubs, problem resolution, batching invoices for payment, contact vendors regarding late & missing invoices. Verify data on Drinks for our Retail department before payment is issued.

World Dryer Corporation- Berkeley, IL 06/00-6/01

Customer Service Representative: Answer phones for toll free number and assist customers regarding hand/hair dryers. Initiate orders and process purchase orders using computer and fax machine. Back-up switchboard operator on 10-line unit, typing and filing of new/old files for customers and vendors.

Dominick's Corporate Office - Northlake, IL 09/98-6/99

Secretary: Answer phone for Seasonal Department & assist in ordering all seasonal stock for all stores in a timely manner. Verify on time delivery of sale & expedite purchase orders. Create and update item, vendor information in computer system. Assist vendors in questions regarding their products and price data.

Deluxe Financial Services – Bensenville, IL 05/97-3/98

Data Entry Clerk: Process check orders for financial institutions including business, corporate & personal accounts. This involves high level of accuracy, data entry and detail for orders.

EDUCATION

Proviso East High School- 1980 to 1984 Diploma in Business

Lincoln College- 1984 to 1986 Associate of Arts Degree in Psychology

Illinois College - 1986-1986 Studies in Psychology and Elementary Education

Lewis University- 1987 to 1989 Studies in Business and Psychology

SKILLS

Data entry, Alpha is 10,400 and Numerical is 9,500, Lotus, Word Perfect 8.0 & 7.0, Power Point, Windows XP & 2000, Microsoft Office and Excel. Typing 60 WPM.

REFERENCES AVAILABLE UPON REQUEST

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