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Quality Engineer /Manager

Location:
Canada
Salary:
$60,000 - $70,000
Posted:
October 27, 2010

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Resume:

JAMES MIMMS

****-** ********** **** • Brampton, Ont. L6T 3W8

bi6b9v@r.postjobfree.com • 905-***-**** h • 647-***-**** c

Innovative Solutions • Manufacturing Optimization • Program Development

Solution-driven operations strategist with successful history leading and overseeing quality assurance initiatives in challenging and diverse manufacturing environments. Accomplished in directing quality programs, systems, and methodologies; initiating change; managing projects; improving processes; and reducing risk to achieve quality goals.

Dynamic communication talents for building relationships, interfacing with clients, producing statistical documentation, and reporting at all levels. Collaborative manager experienced in training, leading, and motivating cross-functional teams; possess solid understanding and utilization of ISO auditing practices for regulatory compliance. Proficient with MS Office Suite (Word, Excel, Access, PowerPoint, Outlook).

CORE COMPETENCIES

• Strategic Planning

• Product Manufacturing

• Project Management • Lean & Six Sigma Practices

• Cross Functional Leadership

• ISO / Internal Auditing • Policy & Procedures

• Customer Satisfaction

• Team Training/Development

PROFESSIONAL EXPERIENCE

GREEN BELTING INDUSTRIES LTD. — Mississauga, ON 2008 - 2010

Quality Assurance Manager / Joint Health and Safety Committee (JHSC) Co-Chair

Created and managed QC programs to maintain and advance excellence across three conveyor belt and tape manufacturing plants. Researched, collected, and analyzed data to formulate a measurable quality cost program. Determined and analyzed scrap levels at all facilities, producing periodic charts to demonstrate improvements and highlight areas still needing attention. Met with clients and collaborated with internal resources at all levels to resolve existing problems. Conducted safety audits, workplace hazardous materials information system (WHMIS), and lock out procedure training.

 Saved ~$5K per year with institution of effective train the trainer program as JHSC co-chair.

 Returned a more accurate accounting of defects and costs by improving the quality measurement system for determining defect levels.

SHERWOOD ELECTROMOTION INC. — Woodbridge, ON 2007 - 2008

Quality Assurance Manager

Charged with quality assurance project leadership for re-manufacture of electric motors. Provided QA expertise to update and revise manual and procedures to meet ISO90001- 2004 guidelines. Investigated and promptly resolved internal quality problems.

 Spearheaded efforts to increase customer satisfaction by conducting successful failure mode and effects analysis (FMEA) on returned products.

PHANTOM INDUSTRIES — Toronto, ON 2005 - 2007

Quality Assurance Manager

Oversaw daily quality operations to ensure production of superior products for leading hosiery manufacturer. Guided and managed team of five in development and implementation of improved quality and production procedures. Prepared reports for production and executive management.

 Contributed to enhanced productivity and development of quality solutions as proactive member of the JHSC committee and work safety audit team.

BAZAAR & NOVELTY — St. Catharines, ON 2000 - 2005

Quality Assurance Manager

Proactively devised strategies to advance quality initiatives and grow operational effectiveness for bingo paper and Nevada ticket printing company. Planned and directed all aspects of daily QA operations to significantly improve capacities for meeting customer needs and business objectives. Supervised and mentored six quality inspectors across two-shifts in upgrading existing procedures and deploying new processes. Introduced and implemented use of key performance indicators (KPI). Produced numerous reports, charts, and graphs to support executive and management budget decisioning. Built strong client relationships and delivered exemplary customer service while investigating and resolving quality issues.

 Created heightened quality process control through production and distribution of quality manual, operating procedures, and inspection plans in compliance with ISO 9000 format.

 Reduced customer returns by as much as 30% year-over-year after institution of a comprehensive corrective action policy, inclusive of root cause analysis, for the resolution of quality issues.

 Decreased errors across all departments by up to 15% per annum with establishment of periodic training seminars that encouraged and facilitated open communication with plant personnel.

ORION BUS INDUSTRIES — Toronto, ON. 1993 - 2000

Quality Assurance Manager

Spearheaded tactical changes in deployment of quality strategies to support International QA Manager of transit bus manufacturer. Led high-performance team of 19 multi-shift quality professionals to ensure effectiveness of quality controls and adherence to quality processes and procedures. Liaised with on-site customer inspectors and effectively nurtured collaborative work environment, encouraging cooperation and attainment of common objectives. Investigated outcomes, initiating corrective and preventative actions. Researched vendors and conducted thorough internal system audits to meet ISO 9001 standards.

EDUCATIONAL BACKGROUND & CERTIFICATIONS

Mechanical Technology Diploma • Georgian College — Barrie, ON

~ Certified Quality Assurance Engineer (ASQC) • American Society for Quality, 1985

~ Certified ISO 9001 Internal Auditor, 2007

~ Certified Joint Health Safety Committee (JHSC) Member, 2008

Professional Development

Completed extensive training that includes workshops in leadership, strategic and project management, HACCP Food Safety, Train the Trainer, WHMIS and Lockout Procedures, Lean & Six Sigma Methodologies, Taguchi Experiments, Design of Experiments (DOE), Basic Welding Metallurgy, and Non-Destructive Testing



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