Outstanding, reliable and hardworking!
Resume:
Jana Carter
Santa Clarita, CA 91351
Objective: I am seeking a career where my skills and experience may be utilized and enhanced. I am dependable, organized and eager to learn and grow with an outstanding organization.
Experience
Check City
Teller
1-29-07 to 9-24-07
Duties included check cashing, customer service, taking debt payments, post dated check loans, signature loans and title loans. Up selling other in-store products such as: Western Union wire transfers, money orders, pre-paid debit cards, calling cards and auto insurance. General office duties, time and money management, opening and closing the location and being responsible for balancing the safe as well as bank deposits.
PDQ Exchange/ Mr. Money
Branch Manager
12-7-04 to 10/25/06
Duties include: Operating an independent branch location. Daily bank deposits, debt recovery/collections, customer service, application processing, data entry and general office duties.
Valued Services LLC (Formerly Venture Services Inc.)
Corporate Trainer
1-1-04 to 10-1-04
Duties included: Being completely knowledgeable of all branch manager/co-manager and area branch manager duties including, daily operations, debt recovery, marketing and computer software. Communicate with the Director of training to develop and maintain a program for training within a classroom environment. Communicate with the Director in making recommendations regarding the training of newly hired managers as well as making recommendations to improve efficiency and ensure compliance within company policy and procedures. Provide follow-up coaching/training to newly hired and/or existing managers. Organize and facilitate orientation involving initial employee and company information established in accordance with procedures and guidelines. Also proved the Director of training with necessary reports and documents regarding training.
Venture Services Inc. D.B.A. Check Advance
Branch Manager / Regional Trainer
8-5-02 to 1-1-04
Duties included: Customer service, collections of past due and charged off accounts, filing small claims and follow through on legal accounts; which also include garnishments. Marketing, advertising, training new employees in all aspects of operating and growing their own branch location, general office duties, and payday loan processing. Duties also included bank deposits and withdraws as well as maintaining the account ledger book and a low delinquency percentage.
Gentry Finance D.B.A. Layton Finance
8-00 to 4-01
Branch Manager
Duties included: Cash and delinquency control, time and money management, aiding in the process of hiring and training employees, printing credit reports and reporting to credit agencies. Loan processing, high volume collections, customer service, general office duties, AR/AP, filing and serving small claims and garnishment papers, as well as representing the company in court.
Utah Title Loans
Assistant Manager / Collections Manager
8-97 to 1-98
Duties included: Opening and closing the branch, processing title loan applications, customer service, collections, general office duties, daily bank deposits and assisting the branch manager with car repossessions and car title paperwork.
Abilities: I have the ability to type 70+ wpm, I have 10 key capabilities (although have not been tested recently). Knowledge of WordPerfect, Quattro Pro, Data Entry, general office duties, customer service, collections/debt recovery, time and money management, training and AR/AP.
Education
Weber High School Ogden, UT
Graduate 1994
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