Customer Service Project Manager
Resume:
LARRY R. REYNOLDS
SUMTER, SC 29150
*********@*****.***
PROFILE:
Seasoned professional with over 20 plus years experience in management, customer service and sales. Offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceed expectations. Able to juggle multiple priorities and meet deadlines without compromising quality.
OBJECTIVE:
To obtain a challenging position with a market leader that utilizes my experience in customer service management, sales management, product management, and project management.
PROFESSIONAL EXPERIENCE
2003 to Present
Internet Marketing Consultant
Larmond, Sumter, South Carolina
Handle the tasks of generating sales by effectively using internet advertising software such as Microsft AdCenter, Google Adwords and generating internet traffic to my business web site though the use of advanced search engine optimization techniques .
Expert at creating and modifiying websites, blogs, and handling multiple projects as creating internet advertising - ad campaigns, paid search marketing, writing articles and training and educating potential customers. Also, maintain good relationship with clients by making presentations and conference calls.
2008 to 2011
Examiner 1
SC Department of Motor Vehicles, Blythwood, SC
Responsible for determining the eligibilit y, testing, and evaluation of persons applying for classified driver's license (DL), Commercial DL, Learners permits & ID cards. Confirm applicants knowledge of SC Motor Vehicle laws, identification of road signs, checking vision and observe/evaluate driving skills by riding with customers. Update customer information into computer mainframe, collect, balance and report fees collected daily. Wear agency issued uniforms and shoes. Work in confined areas and handle stress dealing with customers.
2006 to 2008
Customer Service Representative
CONTACT CENTER, SC Department of Motor Vehicles, Blythwood, SC
Was responsible for customer service delivery to internal and external customers. I answered general, complex and detailed telephone inquires concerning DMV laws, policies and procedures that relate to driver and vehicle services. Used various mechanism to gain DMV policy/procedural knowledge and research including DMV information on the internet and the DMV’s intranet web site.
2005 to 2006
Operations Manager
Plantation Club at Longcreek, Blythwood, SC
Managed the day-to-day operations of the tennis and swim club located at the country club. Was responsible for all tennis and swimming activities and scheduling of all social events. Managed and organized all staff, handled all recruiting and retention of new/existing members by conducting extensive marketing research, surveys, and advertising campaigns. Also, managed all retail activities to include the selling of tennis and pool items.
2002 to 2003
Customer Service Representative
Blue Cross Blue Shield, Columbia, SC
Used administrative and computer skills to answer web site responses and calls concerning health insurance benefits, eligibility and claims. Specifically, processes and examined claims, briefed members on existing and new health benefits, explained questions concerning existing and new changes to health benefits, explained questions concerning existing and new changes to health benefits. Resolved help desk issues with web site and computer software programs.
2000 to 2002
Customer Service Representative
Verizon Wireless, Columbia, SC
Used administrative and computer skills to answer web site responses and calls concerning health insurance benefits, eligibility and claims. Specifically, processes and examined claims, briefed members on existing and new health benefits, explained questions concerning existing and new changes to health benefits, explained questions concerning existing and new changes to health benefits. Resolved help desk issues with web site and computer software programs.
Private Tennis Instructor
RuthWorks
Los Angeles, California/South Carolina
Provided private tennis lessons to students of all ages and skill levels. Instruction encompasses all areas of tennis ranging from physical conditioning/training to on-court strategy. Played in local and regional tennis tournaments.
1990 to 1993
PROJECT MANAGER
Ebon Research Systems, Los Angeles, Ca
Responsible for the management of a government contract with the Department of Justice - specifically - the Drug Enforcement Administration (DEA) and the United States Marshals Service (USMS) . Supervised 10 contract employees conducting administrative tasks for processing of assets seized by the DEA and USMS. Handled all staffing, training, recruitment of employees, contract negotiations, job descriptions, wage/salary programs administration, team building, disciplinary, policy and procedures, new hire orientation and all benefits programs.
1984 to 1989
ASSISTANT TRAINING MANAGER
United States Air Force, March Air Force Base, Moreno Valley, Ca
Assisted the Base Training Manager in maintaining training programs for over
4,100 Air Force personnel and over 26 unit training managers. Monitored and trained all unit-training managers to ensure all personnel/training activities were in compliance with Air Force regulations and standards. Ensured all officer and
enlisted personnel met all training requirements by periodically conducting and evaluating all unit training programs. Used computer software to ensure all training objectives were met.
SKILLS
Microsoft Word, Excel, Power Point, Outlook
Office/Project Management, Operations, Sales, and Customer Service.
EDUCATION
Bachelor of Arts, Journalism, University of South Carolina (1983)
INTERESTS
Reading, movies, football, basketball, and tennis instruction and playing.
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