Manager Customer Service

Julie A. Karnes

**** ****** *****, **********, ** 75006

574-***-**** : *****.******@*****.***

Qualifications Summary

Technical writer experienced in working in deadline driven environments demanding strong organizational, technical, and interpersonal skills. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include: Technical Writing, Event Coordination, Payroll, Customer Service, Administrative Operations, Travel Planning & Coordination, Profit & Loss Analysis, Employee Training & Development, Microsoft Office, Excel, Word, Visio & Powerpoint,

Blue Print Interpretation, Document Transcription & Proofreading, Adobe Creative Suite & Framemaker

Experience Highlights

Utilimaster Corporation Wakarusa, IN

Technical Writer September 2011 – July 2012

- Responsible for researching and developing owner’s manuals, service repair manuals, installation instructions, wiring manuals, service manuals, and order guides within deadlines.

- Assisted in the construction of parts breakdowns for online parts manuals.

- Created and edited “how to” videos for online publication.

- Proofread and edited all technical documents for accuracy.

Martin’s Supermarket Warsaw, IN

Manager May 2010 – September 2011

- Inventoried and ordered product daily to operate within the department budget.

- Developed and organized product displays to increase sales.

- Responsible for staff recruitment, hiring, training & development, scheduling and disciplinary action.

- Evaluate profit and loss analysis.

- Analyzed payroll reports for budgeted hours and expense.

Monaco Coach Corporation Wakarusa, IN

Department Lead/Technical Writer/Payroll November 2001 – May 2008

- Responsible for the research and development of owner’s and wiring manuals. Generated progress reports to track the development of manuals. Proofread and edited all manuals for accuracy.

- Liaised with vendors for product and parts breakdowns for online publications.

- Compiled and analyzed payroll reports for verifications of hours to operate within the department budget.

- Organized and scheduled all travel arrangements; reservation of flights, transportation, and lodging.

- Performed a variety of administrative duties; data entry, file organization, and shipment of manuals to customers.

Amish Acres Nappanee, IN

Manager July 1999 – November 2001

- Promoted rapidly from front desk clerk to manager. Supervised daily operations of restaurant facility. Troubleshot and resolved problems, mediated staff disputes, and handled customer complaints.

- Planned and executed weddings, business meetings, and conferences. Responsibilities included staffing, meal planning, arrangement of activities, organize multimedia equipment, event set-up, and facilitate customer special needs and requests.

- Responsible for staff recruitment, hiring, training & development, scheduling and disciplinary action.

Education

Ivy Tech Community College

Indiana University

NorthWood High School

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