Customer Service High School

Malcolm Tucker

**** ****** **** **., ***** Springs, Tx, 75180 469-***-**** *************@*******.***

Profile

Reliable and dedicated customer service professional experienced in working in fast-paced, high volume environments. Detail-oriented, thorough, and accurate in taking and relaying information. Well-organized to handle a variety of assignments and follow through from start to finish. Strong work ethic, with eagerness to learn and willingness to contribute toward meeting a company’s goals.

Key Skills

• Client Management

• Leadership • Data Entry

• Microsoft Office

• Technical • Resolve customer complaints

• Interpersonal Communications

Experience

CMI Group-Carrollton TX

1st Party Collections Agent 1/16/12 to 6/20/12

• Collect on delinquent accounts

• Inbound/outbound calling

• Handle billing inquiries

Best way Rent to own – Dallas TX

Delivery/Sales Rep., 1/28/09 to 12/22/09

• Answered phones to respond to orders, general customer inquiries.

• Provided timely, courteous and knowledgeable response to information requests.

• Applied problem-solving skills, and resolved the inquiry/request effectively.

Chevron Tetco – Mesquite TX

Cashier/Customer Service Rep., 2/28/08 to 1/22/09

• Provided prompt, efficient and courteous customer service rep.

• Performed cashiering duties.

• Maintained a clean, customer friendly environment in the store.

O’Reilly Auto Parts – Seagoville TX

Order Puller, 2/3/07 to 12/13/07

• Read orders to ascertain catalog numbers, sizes, colors, etc.

• Keep records of out-going orders.

• Place merchandise on conveyors leading to wrapping areas.

Education

NORTH MESQUITE HIGH SCHOOL Diploma 5/2006

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