Management Sales
Resume:
Lillian Crouch, MBA
Titusville, FL 32780
********@***.***
PROFILE
Specializing in program growth, quality management, data management, performance improvement, community education, human resource management, marketing and sales, client relationship development, financial management, reimbursement, fundraising, and grant writing. Highly motivated influential leader with over twelve years experience.
Professional Experience
Program Director, Diversified Clinical Services/Wuesthoff Wound Care & Hyperbarics; Melbourne, FL
2007-Present
Contracted employee for Wuesthoff hospital. Currently work for Diversified Clinical Services, which is an outpatient wound care & hyperbaric management company. Duties and accomplishments include:
Manage all daily operations of the outpatient wound care and hyperbaric clinic and 16 FTE’s. This also includes budgeting, revenue and cost management, reimbursement, quality management, performance improvement, marketing and community education, and human resource management.
Manage I-Heal database to ensure data integrity is accurate for reporting to hospital partner
Responsible for managing all aspects of the revenue cycle: registration, treatment authorization, documentation, coding, charge entry, billing, collections and denials. Implementing an audit and reconciliation process. Reviewing the Charge Description Master and Superbill to ensure appropriate reimbursement. Frequently conduct chart audits to ensure documentation meets regulatory and billing requirements.
Track and report all outpatient, hyperbaric and ancillary revenues generated by the wound care program.
Responsible for recruiting, interviewing, hiring, and managing personnel of four departments in conjunction with the hospital’s Human Resources Department. Build and develop effective working relationships with panel physicians, clinical and support staff.
Establishing staff performance expectations, completing performance appraisals, promoting staff development activities, and motivating and influencing staff to excel.
Ensure wound care department’s regulatory compliance with JCAHO and other applicable accrediting and regulatory bodies.
Influencing Medical Director and wound care panel physicians to function as advocates for the program.
Facilitate wound care and hyperbaric community education presentations to physicians, healthcare professionals, and general community.
Monitor patient satisfaction rates through surveys, as well as referring physician satisfaction feedback.
Participate in hospital infection control, and quality meetings.
Achieved positive EBITDA growth of the center for five consecutive years.
Senior District Executive, Central Florida Council Boy Scouts of America; Apopka, FL 2006-2007
Accounts manager responsible for community, family, and special event revenue raising for more than $250,000 of a $1.3 million budget.
Required relationship development and relationship management, promotion of the Scouting program within the community, solicitation and coordination of professional volunteers and businesses.
Management of program activities including day camps, product sales, product positioning, and revenue raising of substantial sums to support larger program goals.
Increased traditional Scouting unit program growth by 5% in 2006 over 2005.
Achieved 105% of fundraising goal for 2007 in first quarter.
Senior District Executive, Buckskin Council Boy Scouts of America; Charleston, WV 2000-2005
Managed 6 Scouting professionals for product sales fundraiser with a revenue increase of 10% in 2005 over 2004.
Raised an additional $10,000 of new money in last quarter of 2002.
Produced and edited monthly Buckskin Council Courier newsletter.
Achieved Winners Circle Award 2001, 2002, 2003, and 2004.
Education
West Virginia State University, Institute, WV B.S. Communications
Florida Institute of Technology, Melbourne, FL M.B.A. Healthcare Management
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