Sales Customer Service
Resume:
Patrick Stolowski
**** ******** *****, ******, **. 75034
******************@*****.***
PHARMACEUTICAL PROFESSIONAL
Enthusiastic and goal oriented professional with extensive background in pharmaceutical sales, distribution, call center, marketing and management. Utilized consultative selling techniques throughout complex and multiple-level sales processes. Actively seeks ways to creatively capture opportunities to accelerate expansion, increase revenue and improve sales retention in the pharmaceutical/distribution sales industry. Certified national pharmaceutical sales representative, an excellent communicator and cultivator of key relationships with all levels of personnel, clients, businesses and executives.
Areas of Key Strengths:
Strategic Marketing & Sales Management Business Development
Direct Marketing Techniques Complex Negotiations & Sales Cycles Strategic Partnership Building
Vendor & Client Communication Medical/Pharmaceutical Terminology Revenue Growth
SELECTED ACHIEVEMENTS
Led ASD Healthcare team that generated an additional $13M in revenue during 2007-2009, primarily through cold calling. Developed and managed Inside Sales Team for AmerisourceBergen.
ASD Healthcare, Employee of the Year, 2009.
PROFESSIONAL EXPERIENCE
SALES
• Interaction with ASD Healthcare company executive leadership about viability of drug sales according to market analysis and feedback.
• Developed surveys and scripts for sales and marketing activities for ABDC; monitored sales representatives’ outbound calls based on survey and script presentation.
• Managed business turnaround for dormant and underperforming pharmaceutical retail, alt site and hospital accounts, through promoting aggressive sales and marketing strategies, as well as staff incentives.
• Collaborated with AmeriscourceBergen executives to incentivize both generics and brand names to improve widespread distribution of company products through the Inside Sales Team.
• Accountable for cultivating relationships with new clients, existing clients and clients whose accounts have become inactive; effective in producing in excess of $1.7M for one client alone.
• Performed analysis of outbound call metrics to increase time during with sales representatives interface with prospective customers.
MANAGEMENT
• Managed and directed daily business operations including sales, marketing, and customer service.
• Conducted weekly meetings with employees to discuss pre-call plans and set goals for the week.
• Supervised and motivated a team to improve staff development, increase sales and ensure efficiency.
• Maintain high standards in customer service for retail and specialty retail pharmacies.
CAREER OVERVIEW
Manager, Inside Sales: ASD Healthcare, specialty division of AmerisourceBergen | 2005 – 2012
Sales, Property & Casualty Insurance: Brooke Insurance Company | 2003 – 2005
Sales, Health Insurance: National Association for Self-Employed | 2000 – 2003
Healthcare Social Worker/Discharge Planner: Citizens Medical Center | 1997 - 1998
Healthcare Social Worker/Discharge Planner: Spohn Hospital | 1995 – 1997
EDUCATION
CNPR® Certification, 2005
National Association of Pharmaceutical Representatives
Juris Doctor Coursework 1998 - 2000
Thomas M. Cooley Law School | Lansing, MI
Bachelor of Arts in Psychology, minor in Philosophy and English
University of the Incarnate Word | San Antonio, TX
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