**Looking to relocate to Los Angeles area**

Kristen L. Rogusz

*** ******* ****, ******** ***** Ohio, 44067 Phone 216-***-**** E-mail: bgz49r@r.postjobfree.com

SKILLS

• Critical thinker and results oriented team player with 10 years of experience reporting to Senior Level Management

• Utilize technology tools to effectively manage multiple tasks in a fast paced environment

• Committed to consistently completing coursework relevant to my profession in order to remain the most efficient, organized, motivated, and above all productive assistant to handle the pressures of multiple tasks and deadlines

WORK EXPERIENCE

Northeast Ohio Regional Sewer District, Cleveland, Ohio 2006 – Present

Administrative Assistant to the I.T. Director

• Assist IT Director with correspondence, presentations, travel arrangements, calendar coordination, expense reports, organization charts and administrative tasks.

• Created and implemented a process to track money spent on all telecom services for NEORSD to prevent overspending within the professional services budget.

• Pull and monitor “monthly operating expense payable detail” reports in Noetix to ensure yearly IT budget is managed properly and assist the IT Director to more accurately project the following fiscal year budget.

• Track the IT asset inventory process by inventorying all new hardware and software received by the District by migrating all documentation in to the track-it software and purchasing module.

• Support the desktop pc and laptop annual hardware and software replacement cycle by creating work orders and maintaining spreadsheets for tracking inventory.

• Undertook IT department’s acquisition and receiving process by documenting acquisitions, approvals and receiving processes; researching and acquiring quotes for all items requested and purchased.

• Implement and monitor expirations of the IT maintenance renewals by utilizing track-it alerts and renewals.

• Assist in software auditing process by developing and documenting the filing system creating physical files to support the acquisition of new software to meet compliance.

Delta Diversified-Diversified Career Specialists, Solon, Ohio June 2006 – November 2006

Executive Assistant/Office Manager to the Branch President

• Provided executive assistance to the Branch President with correspondence, travel arrangements, presentations, calendar coordination, expense reports, transcription of meeting minutes and administrative tasks.

• Prepared invoices and budget reports on a monthly basis.

• Opened, sorted and distributed incoming correspondence to allow the branch to operate smoothly while ensuring a seamless recruiting process for recruiters and candidates.

• Handled sensitive and confidential records and information between candidates and recruiters.

Decision One Mortgage-Member HSBC, Independence, Ohio 2003-2006

Administrative Assistant / Account Manager I

• Improved general office procedures to streamline daily business operations allowing the Branch President and upper management to better focus on strategic business issues.

• Served as a liaison between management and employees by handling questions, interpreting and helping resolve work related problems contributing to smooth business operations.

• Developed and organized thorough training manuals enhancing on the job training for new hires.

• Created daily tracking logs and organized the departments filing system to facilitate in document retrieval improving productivity and raising performance standards for the staff.

American Greetings, Brooklyn, Ohio 2002-2003

Customer Service/Administration

• Conferred with customer by telephone or in person in order to provide information about products and services, exceeding customer expectations.

• Addressed customer service complaints by phone ensuring quick and accurate service.

• Verified that appropriate changes were made to resolve customer problems resulting in customer satisfaction.

• Prepared daily reports and memos indicating customer renewal and cancellation of current accounts.

EDUCATION

University of Akron, Akron, Ohio Coursework completed towards Bachelor Degree

Cleveland State University, Cleveland, Ohio Executive and Administrative Assistant Certificate

COURSEWORK

“Management Skills for Secretaries, Administrative Assistants and Support Staff”

“Managing to Excel” NEORSD Training Program

Microsoft Word and Excel Intermediate and Advanced Training

NEORSD Crucial Conversations Program

“The Indispensible Assistant” Skillpath Training Program

COMPUTER SKILLS

Microsoft Office 2007 Suites, Office Outlook 2007, Mac proficient, PowerPoint, Adobe Creative Suites (Illustrator, Acrobat, Photoshop), Noetix, Oracle eBusiness, WAM, Oracle Discoverer, Kronos, Spreadsheets, APPLE products knowledge, Social Media

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