Customer Service Manager
Resume:
Andre L. Mitchell *** East Coulter Street, Philadelphia, PA 19144
*****.**********@*****.***
Education
KATHARINE GIBBS COLLEGE – New York City, New York
Associates of Business Administration (A.B.A), 2006
COMMUNITY COLLEGE OF PHILADELPHIA – Philadelphia, Pennsylvania
African American and African Diaspora Studies, 20-
Professional Profile
An enthusiastic and responsible professional that can deliver excellent leadership abilities in a working team. Can handle multiple tasks and have superior adaptability to various environments. Easily indulged by a challenging position where I am able to work efficiently and carefully, with dedication and organization, in a responsible, honest, friendly, cheerful disposition.
Skills Summary
• High analytical thinking & planning skills.
• Great accuracy & attention to details.
• Advanced organization and prioritization skills. • Strong communication skills.
• Self motivated, initiative, high level of energy.
• Unyielding ability to adapt and learn quickly.
Professional Experience
Human Service Assistant Mar. 2009 – Jan. 2010
Ancora Psychiatric Hospital
Ancora, NJ
• Creating, generating, and providing staff schedules for employees.
• Managing shift attendance for all hospital nursing employees.
• Process and review Time off Request and Callouts.
• Daily staffing guidelines and Reports.
Tax Preparer Jan. 2009 – Present
Jackson Hewitt Tax Services, Rhanjan Bhatia LLC
Philadelphia, PA & New Jersey Locations
• Preparing personal, self employment, and business federal and state taxes.
• Accurately reviewing and transmitting federal and state document to the respective governments reporting offices.
• Processing AR and printing checks for tax refunds.
Detention Screener Mar. 2008 – Nov. 2008
Florida Department of Juvenile Justice
Fort Pierce, FL
• Provide intake and detention screening service for youth referred to the Dept. by local law enforcement to determine youth’s risk to themselves, the public safety, and their eligibility for detention.
• Ensure that parents, guardians, and local custodians are notified of youth’s location and interviewed.
• Accurately generate all Court, State Attorney, Public Defender, and DJJ forms for prosecution.
Customer Account Executive July 2007 – Dec.2007
Aegis Communication Group
Port St. Lucie, FL
• Managing customer accounts, payments, and work orders.
• Service billing and customer service.
• Team leading support.
Night Auditor Aug. 2005 – Jan. 2006
Ramada Regency Palace Hotel
Mt. Laurel, NJ
• Maintaining an inventory of vacancies, reservations and room assignments.
• Checking guests in and out, taking reservations by phone, and providing information, such as giving directions to nearby stores, restaurants, and attrations.
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems as well as daily accounting, data entry, and daily reconcililiations.
Senior Residential Assistant Manager Oct. 2003 – Dec. 2005
P.I.L.O.T Services
Atco, NJ
• Assessing, Creating, and implementing behavioral assessments and treatment plans for individuals of the DD population.
• Participate actively in the learning experiences and life growth of each individual within the program.
• Providing individual care, supervision and safety for persons served.
• Creating and managing staff schedules and payroll.
References
Available upon Request
Contact this candidate