Customer Service Training

Schemicah Alexander ***-** ***th Street Elmont , NY 11003

Telephone: 516-***-**** ● E-Mail:************@*****.***

EDUCATION

New York University New York, NY Present

Human Resource Management Certificate

Quinnipiac University Hamden, CT May 2004

Bachelors of Business Sciences in Management, Concentration in Health Management

WORK EXPERIENCE

New York Presbyterian Hospital New York, NY

Revenue Cycle Instructional Designer 8/2010-present

• Design and develop blended and strategic learning programs for new and upgraded hospital supported applications.

• Deliver training programs to current and new hires within the Patient Access division.

• Facilitate senior management forums and discussion panels.

• Consult with IT department and senior operational management to determine training needs and objectives.

• Revise training materials to stay current with application upgrades and newly implemented procedures.

• Participate in committee steering groups to promote patient excellence.

Memorial Sloan Kettering Cancer Center New York, NY

Training Associate 03/2008-07/2010

• Deliver training sessions to all position level new departmental employees

• Design and update training modules for all new and current departmental employees.

• Develop new informative training tools to assist in employee retention.

• Collaborate with subject matter experts and senior management to update current and create new training modules.

•Organize all workflows and resources in the departmental web-based performance support system

•Monitor the activity of 200 users on web-based performance support system

•Assist senior management in finding new vendors to support the department e-learning needs

•Create training simulations for new employee and refresher training sessions

Patient Accounts Specialist 03/2006-03/2008

•Provided a high level of customer service to patients in a high call volume environment State billing procedures and guidelines

• Assisted patients who have expressed financial hardships in payment options within hospital standards

•Investigated billing discrepancies for third party payers and patients

•Managed difficult and highly sensitive patient billing inquiries for outpatient and inpatient services

•Responsible for completion of monthly adhoc reports

Clinical/Administrative Session Assistant 06/2004 –03/2006

• Monitored and redesign template schedules for ambulatory care physicians

• Examined and resolve all physicians’ treatment orders for discrepancies

• Reviewed orders with doctors to confirm that all procedures and consultations are accurate and scheduled

• Managed time sensitive Urology/Genitourinary clinics

• Assisted in the organization and planning for a successful Joint Commission accreditation

COMPUTER & TRAINING SKILLS

MS Word, Access, Excel, PowerPoint, Outlook, Captivate Adobe, Internet Navigation/Research

EnterpriseWide Scheduling, Disease/Order Management System, IDX and RAM Systems, La

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