Customer Facing Professional

Joshua D. Stear

*** ***** ****** **** ***** 314-***-****

Clarksburg, WV. 26301 E-Mail:******@*****.***

OBJECTIVE:

My earnest desire is to be engaged in a strength-based organization, through which the highest standards of a quality customer experience are provided to each individual. I strive for foundational excellence in each aspect of my business. Professional goals include continuing to grow in leadership and knowledge, while developing world class business solutions with the highest level of customer experience.

QUALIFICATIONS

I have been involved in high-volume “big box” sales for 15 years as an assistant store manager, sales manager, supervisor, lead service technician, and as a project team member. I am an integral part of every aspect of the business, including store look and feel, safety, P&L management, staffing, training, floor leadership, zoning, coaching, performance management, goal setting, and gap management. I am scorecard driven, results oriented and an effective leader with proven ability to positively impact sales and maximize productivity.

EDUCATION

1993-1997 High School Diploma, Freedom Christian Academy, Graduation: May 1997

1997-1998 Studies in Business Management, St. Louis Community College

1997-2001 BA, Appalachian College – Cross Cultural Studies, Graduation: May 2001

EMPLOYMENT

2005-Curr The Home Depot

Bridgeport, WV. – 304-***-****

Assistant Store Manager – Specialty Sales, Merchandising

180 Employees

Strong focus on store look and feel, combined with engaged employees. Responsible for every aspect of the business, sales floor, and store operations. Focus on performance management; developing new and existing talent in order to build a strong bench; helping associates reach their career goals by forming development plans with consistent follow-up. Team building of department managers and associates. Safe work practices are used and maintained to ensure the safety of our customers and associates. Utilizing margin enhancement to maintain an increasingly profitable business. P&L maintenance.

1995- 2005 Best Buy Co.

St. Louis, MO. – 636-***-****

Sales Management

25-110 Employees

Focus on staffing, training, safety, floor leadership, zoning, coaching, performance management, team building, setting and attaining of monthly goals and focuses, gap management, and scorecard driven. Scheduling and managing a labor budget. Ensure a quality customer experience through consistent coaching and training, and always recruiting in order to upgrade existing talent.

Provide quality leadership, supporting staff in any way through servant leadership.

District Project Team

Our team was involved in district and nation-wide training of employees.

Implemented corporate merchandising standards throughout each store.

Worked on strict deadlines to open a new store from the ground up in three weeks.

Trained employees of New Store Openings on proper management of time, sales techniques, safety in the company, and proper use and knowledge of fixtures and product.

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