Results Proven Executive Assistant

Deborah G. Wood

*** ****** **** **** ***** Mountain, Ga. 30088

770-***-**** *****@*******.***

EXECUTIVE ASSISTANT

A dynamic results-oriented, highly motivated, self-starter with a strong track record in performance, turn-around time, dedication, and multi-tasking is seeking a position within your fast paced organization. Utilization of keen analysis, insight and team approach to drive organizational improvements and implementation of best practices will enhance your organization.

PROFESSIONAL EXPERIENCE

April 2008 – January 2009, Program Coordinator/Executive Assistant, US Motivation Meeting Services, Atlanta, Georgia 30350

 Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as consultants, to coordinate a variety of complex executive meetings

 Relieved management of administrative detail, all projects

 Excellent verbal and written communication skills

 Strong organizational skills and attention to detail

 Reliable and responsible with the ability to work independently

 Routed incoming calls to appropriate sales managers

 Redesigned internal procedures and controls to track contract development and vendor payments

 Communicated and handled incoming and outgoing electronic communications on behalf of the Partners

 Assisted Partners with preparation of presentation materials

 Event Planning

 Created correspondence, reports, and office systems

 Database input and management

 General marketing support

 Client and Account support

 Reviewed and summarized miscellaneous reports and documents; prepared background documents and outgoing mail as necessary

 Prioritized and managed multiple projects simultaneously, and followed through on issues in a timely manner

 Actively worked to prevent problems by recognizing potential or historical problem areas

 Demonstrated the ability to break large, complex problems into manageable elements by securing relevant information concerning problems, analyzing the situation, formulating conclusions, and making appropriate decisions

 Recommended and developed solutions to exceed client’s expectations

 Built trust and rapport with client’s (Domestic & International)

 Demonstrated quality, clarity, logic and understanding of client needs

 Clearly communicated by checking for understanding, solicited inputs, laid out a plan of execution in order to accomplish tasks

 Ability to establish contingency plans and responded to potential obstacles

March 2002-December 2006, Executive Assistant, Vice President, Facilities Management (Hebrew Home of Greater Washington), Rockville, Maryland 20850

 Provided direct administrative support to the Vice President, Facilities Management and

Engineering/Maintenance Departments

o Performed complex administrative duties in support of the Vice President and other departments

 Handled confidential information and acted as an information source on organizational policies and procedures

 Supported functions such as, time and attendance for Human Resources, employment functions and data entry

 Maintained reports and created presentations/correspondence through the use of Microsoft Office software

o Maintained calendars with little/no input from Vice President or managers

o Scheduled appointments and meetings using knowledge, judgment and priorities

o Maintained Department Database Reports

 Sought out opportunities to evaluate existing department processes and made improvements when necessary

 Screened telephone calls and where possible, immediately dealt with issues/requests on behalf of the Vice President

 Investigated and followed through on areas of concern and took ownership for problem resolution and follow-up

o Maintained confidential departmental files and records using judgment and discretion

o Built effective, professional relationships with customers, vendors and other department heads

 Pro-active in staying informed on all departmental/agency and administrative policies, procedures and initiatives

o Planned, organized daily administrative functions of the Performance Improvement

Program, Safety Committee, and Quality Assurance, which included risk management and corporate compliance

o Coordinated domestic/international travel arrangements

o Coordinated/arranged meetings/conferences

o Sorted mail

May 2001-October 2001, Office Manager/Personal Assistant, Tessa Ingel, CLU, ChFC (New York Life Insurance), Los Angeles, California

 Initiated research and analyzed situations to return with accurate response to be reported to managing partners

 By thoroughly researching clientele, tripled insurance production in three months

 Cold called/set appointments and followed-up to ensure clients needs were met

 Scheduled and maintained sales/appointments calendars

 Set medical appointments for clients and ensured appointments were completed

 Maintained sales database (Act 2000)

 Prepared and maintained sales logs a/proposals/correspondence

 Followed up on sales calls

February 1983 - December 1999, Administrative Specialist, United States Air Force

 Was responsible for all administrative/personnel management, and all aspects of security

 Wrote operating instructions concerning division activities. Revised and updated policies and procedures

 Established office priorities and deadlines

 Supervised 8 administrative personnel, trained, motivated and wrote annual evaluations

 Advised management on issues concerning manpower, which minimized costs and increased personnel effectiveness

 Edited/revised all base publications and operating instructions for individual offices

 Designed and improved all base forms

 Led to office number one rating in Tactical Air Command of USAF

 Requisitioned publications/forms for entire base. Implemented new data automated system to accelerate process, which decrease manpower and increase proficiency of requisitions

Education

 Iverson Business School, Atlanta, GA

Paralegal

 Advancement of Administrative Practices (7-Level), Kessler Air Force Base

 Noncommissioned Officer Leadership School, Misawa Air Base, Japan

 Airman Leadership School, MacDill Air Force Base, Tampa, Florida

 South Carolina State College, Orangeburg, South Carolina

Major: Political Science

Minor: English

Achievements

 Awards: Deans List (4.0), AF Achievement Medal (2) AF Commendation Medal, AF Good Conduct Medal (4), and the National Defense Medal

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