sharon
Resume:
Hollywood, FL *****
Phone 954-***-****
E-mail *******@*****.***
Sharon Apply
Objective Marketing role using my creative energy and passionate approach to drive success in both large and small organizations
Education 2000-2001 Miami Job Corp. Miami Gardens, Fl
High School Diploma Received
Work experience 2006-2008 Wyndham Vacation Resorts Margate, FL
Vacation Planning Counselor
Call Center Servicing
Experienced in creating comprehensive tourism and recreational travel packages for clients.
Directed, coordinated and participated in merchandising travel services, including the sale of transportation company carrier tickets, packaged or specialized tours, and vacation packages.
Experienced ticket agent for airline, cruise lines and tour companies.
Experienced in international travel, fares, and tariffs and routing.
§ Arranged business and leisure travel for regular and walk-in customers.
§ Arranged hotel and restaurant reservations, conducted meeting and events.
Arranged rental cars, accommodations and specialty tours.
2005-2006 Interactive Response Technologies Miramar , FL
Customer Service Representative
Call Center Servicing
Promote 100% customer satisfaction with accurate and clear account information.
Maintain Professionalism at all times during difficult situations.
Proven ability to handle large volume calls in professional and courteous manner.
Proven ability to meet and achieved deadlines in a timely manner.
§ Perform all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services.
Worked directly with customers assisting with their account, resolving problems and ensuring maintenance of productive customers.
2004-2005 Inktel Direct Miami Lakes , FL
Reconciliation Analysis / Sales Consultant
Call Center Servicing
Negotiated with sales staff and advertisers to successfully resolve
problems.
Obtained product distribution, displays, advertising, and proper merchandising, successfully completing all project on time under
budget.
Merchandised the most profitable line in the company. Utilized
knowledge of customs regulations, rule and practices.
Increased sale substantially through creative marketing, achieving a 100% success rate.
§ Worked directly with customers assisting in sales, resolving problems and ensuring maintenance of productive customer relations.
Established close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client services and satisfaction, and monitored sales performance.
2001-2004 Sear Roebuck Aventura, FL
Sales Consultant/ Customer Service
Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
Ability to work varied hours/days, including nights, weekends, and holidays as needed
§ Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
§ Maintain an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance, and housekeeping
Any other tasks as assigned from time to time by any manager.
Participate in year-end inventory and cycle counts
Communicate customer requests to management.
2001-2001 Access America Hollywood, FL
Airline Consumer Consultant
Call Center Servicing
Promote 100% customer satisfaction with accurate and clear account information.
Maintain Professionalism at all times during difficult situations.
Proven ability to handle large volume calls in professional and courteous manner.
Proven ability to meet and achieved deadlines in a timely manner
Passion for serving customers with proactive solutions that grow relationships
Exceptional listening and relationship building skills
Effective and accurate decision-making skills
Strong verbal communication skills
Successful experience in the service industry is strong with a passion for building customer’s loyalty
Skills
Proficient Bilingual ( English and Creole)
Excellent organization skills
Ability to maintain confidentiality on high sensitive topics
Ability to manage and prioritize multiple tasks
Excellent verbal and written communications skills
Strong computer system knowledge
Proficiency in Microsoft Office and all its application
Enthusiastic team player
Detail oriented
Highly self- motivated with ability to carry out responsible with minimal direction
Experienced with multi- line phone system
Ability to meet and beat employer’s attendance policy
Ability to effectively work individually or in a team environment
Over 8 Years of customer service and corporate office environment
References
Available upon request
Contact this candidate