Customer Service Data Entry
Resume:
Curesha A. Goodall
Nashville, TN 37203
Email address: *******.*******@*****.***
Objective: To secure a healthcare customer service position offering personal growth, challenge, and responsibility.
Summary: Experienced Customer Service Representative/Unit Clerk with working knowledge of retail pharmacy, medical office procedures, inbound and outbound call centers, an data entry skills.
Experience:
2010 St. Thomas Health Services: Nashville, TN
Patient Care Technician II- Responsible for direct patient care including any task delegated by RN including: removing indwelling catheter, discontinuing IV's, assist with baths, performing and charting vital signs, placing and removing telemetry leads and boxes, checking blood fasting sugar, recording intake and output, transcribing doctor orders, scanning prescriptions to pharmacy, ICD-9 coding, limited charge entry, gathering infomation for patients chart, entering doctors orders in cerner,
2009 Advance Financial: Nashville, TN
Customer Service Representative/Teller- Responsible for customer service, processing title loans, payday advances, state installment loans, check cashing for any size check, faxing, photo coping, wire transfers, money orders, setting up phone and internet services, selling all access debit cards, collection calls, maintaining the safe, large money transfers from LOOMIS, counting large sums of money sometimes up to 50,000.00 dollars, data entry, processing bill payments for all types of vendors.
2007 Asurion Wireless Insurance: Nashville, TN
Representative-Responsible for answering in-bound call for customer wanting to file a claim on lost/stolen and damaged cellular phones, data entry, answering multiple lines, transferring calls, conference calls, speaking with translators, speaking with store representatives.
2005 CVS/Pharmacy: Nashville, TN.
Pharmacy Technician- Responsible for customer service, data entry, filling prescriptions, billing insurance companies, calling insurance companies, answering the telephone, receiving refill requests, filing prescriptions to be placed on hold until patient needs medications, entering patient and insurance information into patients profile, explaining insurance benefits and co-pays to patients, ability to transcribe doctors written prescriptions, basic math skills
2006 Dr. Robert Neaderthal, MD: Nashville, TN.
File clerk- Answering the telephones, pulling and filing patient charts, scheduling and rescheduling appointments, getting mail, printing labels to go on diagnostic code sheets, calling patients to remind them of appointments, sending faxes, making copies, checking patients in and out.
2003 Walgreens Pharmacy: Nashville, TN.
Pharmacy Technician- Responsible for customer service, data entry, filling prescriptions, billing insurance companies, calling insurance companies, answering the telephone, receiving refill requests, filing prescriptions to be placed on hold until patient needs medications, entering personal and insurance information into patients profile, explaining insurance benefits and co-pays to patients, ability to transcribe doctors written prescriptions, basic math skills
Education:
Maplewood Comprehensive High School: Graduated with High School Diploma
Nashville State Community College: Some college courses completed: PCT training from ST. Thomas Health Services
Related Skills:
Medical Terminology, Mircosoft Word, Data Entry, Customer Service, 10-key data entry, Multiple-Phone Lines, HIPPA, Collections Calls, Loan Contracts, Banking skills, Medicare Part D., Unit clerical duties
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