Assistant

Margo Williams

email: **************@*******.***

Tel: 678-***-****

QUALIFICATIONS

 Excellent verbal/written communication skills, strong Customer Service background

 Multi-task oriented, readily accept a challenge and thrive in a fast paced office environment

 Clear and effective communicator, attentive listener and a team player

 Well-organized, honest and dependable with a high level of integrity

 Experience working with both external and internal professionals

 Computer proficient with MS Office, Excel, Word, Power Point, Access, PeopleSoft 8.0, SAP, Great Plains, Internet/Intranet

 In progress of completion of B.A. Degree in Business Administration

WORK EXPERIENCE

Radiant Systems- Alpharetta, GA September 2007-March 2009

Global technology provider in hospitality and retail industry software.

Dispute Resolution Analyst:

 Research, analyze and resolve invoice disputes from customers, client mangers and internal billing department

 Communicate with internal sales and account managers to determine validity of dispute

 Review dispute details with client and account managers to learn expectations of resolution.

 Summarize issues and provided recommendation for resolution to client and account managers

 Effectively document and manage each dispute issue through resolution

 Providing weekly dispute status to Senior Management

 Participate in biweekly conference calls to ensure goals are being meet

 Maintain dispute closures to 3 days which help Radiant meet and maintain satisfactory receivables

 Performed other task and assignments as needed

Account Support II: (September 2007-March 2008)

 Manage AR Portfolio for Petroleum & Convenient Stores which includes; BP, Shell, Racetrac and International locations

 Ensure unapplied credits and payments are identified on a timely basis and cleared against outstanding receivable balances as deemed appropriate

 Interface with various groups within Finance as well as Client Management and Operations

 Participate in quarter-end closing process where warranted

 Maintain well documented account notes with pertinent information for bi-weekly Management meetings

 Work on special projects as needed and/or assigned

Pro Staff Staffing Service- Atlanta, GA December 2006- September 2007

National staffing agency.

Contract Employee:

 Completed temporary assignments for various business and organizations where services were needed

Positions included; Commercial Collections, Administrative Assistant and Project Assistant

CareCentric, Inc- Atlanta, GA January 2004-May 2006

Provides technology, business operation and outsourcing solutions for home health, hospice and home medical equipment providers.

Implementation Coordinator:

 Managed all new customer Implementations

 Establish clear follow up dates and expectations for account with customer and Sales Representative

 Served as primary contact for new customers

 Documented and tracked all developmental issues/concerns

 Coordinate with Technical Analyst on customer completion of hardware and latency tests

 Monitor and maintained Implementation and Training schedules

 Prepared weekly customer status reports for Sales and Operations Management

 Tracked progress of customer Beta sites

 Assist with other projects as assigned

Collections Specialist: (January 2004-April 2005)

 Performed routine collection calls on accounts with outstanding balances

 Prepared credit/debit memos, credit hold reports and monthly statements

 Assist with month-end close

 Processed credit card transactions for payments and other needed services

 Post daily lockbox payments to accounts

Levine Fricke- Emeryville, CA October 2001-December 2003

An environmental management and consulting engineering company.

Collections Coordinator:

 Served as contact liaison for Project / Department Managers and field engineers to help resolve non-payment issues

 Reviewed and followed up on AR and work in progress to reduce risks, DSO’s and generate cash collection

 Act as point of contact in absence of Collections Manager

 Provided bi-weekly status report for Senior Management.

 Prepared and post daily cash deposits

Kleinfelder, Inc- Pleasanton, CA June 2000-June 2001

A Leading professional services firm in natural and built environments for municipalities and government agencies.

Collections Specialist:

 Notified customers of delinquent account status and arrange payment plan

 Generated and mailed collection and pre-lien letters

 Maintained and updated collections reports, client files and daily account status

 Assist Billing Managers with invoicing and month end close

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