Customer Service Representative

EXPERIENCE

**/** – Present Substitute Teacher Alief School District Houston, TX

Fellow class curriculum designed by the permanent teacher.

Teaching capabilities in all subject areas.

Maintain excellent classroom management skills and an ability to keep students on task .

Evaluate student progress and support recommendations for further student development.

04/10 – 06/10 Crew Leader Assistant Census Bureau 2010 Fort Bend, TX

Conduct group training sessions for Enumerators.

Conduct classroom instruction, practice interviews, and on the job training in accordance with planned training programs.

Review progress reports with the supervisor.

Participate with the recruiting and testing activities daily

01/08 – 10/09 Customer Service Representative Macys Houston, TX

Assist clients with their shopping need and maintain the company’s image.

Fulfill the values set by Macys’ customer service department.

Ranked the top saleswoman in the month of June 2009.

07/03 – 12/05 Executive Assistant Rainbow International Inc Jordan

Assisted in filing company documents.

Assisted customers with questions or concerns.

Maintain company logs, manuals, scheduling and payroll.

EDUCATION

2010 Master of Business Administration

American InterContinental University

1999 Bachelor Degree in Business Administration and Economics

Al-Bayt University, Jordan

SKILLS

Competency in the use of Windows applications (Excel, Word, and PowerPoint).

Experienced in Peachtree and Quickbooks.

Excellent communication and leadership skills.

Team player, willing to learn, hard worker, well organized, and self-controlled.

Languages: English and Arabic.

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