Non Profit/ Human Resources Labor Relations Executive

SHARON JACK-WILLIAMS

*** ******** **** *****, ***. #3, Manlius, NY 13104

315-***-**** (Res.): 315-***-**** (Cell): email: bfvbk4@r.postjobfree.com

NON-PROFIT/HUMAN RESOURCES LABOR RELATIONS EXECUTIVE

A strategic visionary, with a clear sense of purpose, and urgency: when faced with diverse situational challenges. Skilled at establishing operational excellence within culturally diverse environments, translating conceptual models into specific growth strategies, and planning executing multi-faceted development campaigns designed to improve revenue and operations.

Senior Executive with over 16 years of employment in the human resources labor relations sector inclusive of union and non-union health care organizations with a large number of exempt/non-exempt employees. Demonstrated knowledge in contract adherence and interpretation; grievance and corrective action process, conflict resolution, mediation, collective bargaining, arbitration preparation and presentation, labor law applications, legal compliance, complaint investigations to thwart legal action; while counseling management on legal issues affecting employee behavior with outside counsel.

Senior Executive with over 8 years of employment in the non-profit sector with a unique blend of expertise leading to organizational operations, change management with close attention to budgets, time frames, achievement of long term growth objectives and collaboration with multiple political subdivisions to facilitate and support company strategic plan. Adept in grant writing and grants administration: team building, writing personnel manuals, management reports, and policy development.

Demonstrated success in public speaking: program operations and community relations.

PROFESSIONAL SKILLS PROFILE

Contract Negotiations & Interpretation • Collective Bargaining • Mediation/Alternative Dispute Resolution (ADR)

• compilation of labor relations training curriculums • labor relations appeal process preparation-arbitrations, department of human rights •, versed in employment law regulations: FMLA, ADA, EEO, WC,FLSA • employee relations• facilitation of HR policies and procedures • grant and proposal writing, administration and implementation • non-profit budget preparation and management • fund development • strategic, vision, and mission planning • organizational and staff development • procurement of collaborative relationships • public relations and media affairs • oral presentations •

EDUCATION

Bachelor of Science • Political Science • Illinois Institute of Technology, Chicago, Illinois

Paralegal Certification • Generalist Core • Roosevelt University, Chicago, Illinois

CONTINUNING EDUCATION

Certification in Negotiating Labor Agreements: The Program on Negotiation- Harvard University-MIT-Tufts University

Certification in Community Leadership: Leadership Greater Syracuse, Syracuse, NY

Certification in Health Leadership: Central & Western NY Health Foundation Leadership Fellows Program- Buffalo, NY Certifications in Core Specialty Mediation: Neighborhood Justice, Chicago, Illinois; Brooklyn Mediation Center; Manhattan Mediation Center; New Justice Mediation Center, Syracuse, NY; Onondaga County Bar Association.

MEDIATION CERTIFICATIONS

Neighborhood Dispute Resolution, Human Rights Mediation, Landlord Tenant Mediation, Lemon Law Arbitration, Fee Matrimonial Arbitration, Special Ed. Mediation ,Visitation Custody Mediation, Attorney Client Fee Dispute Resolution.

PROFESSIONAL EXPERIENCE

Dunbar Association, Inc. Syracuse, NY

Executive Director/2002 – 2011

Provided overall administrative and operational leadership for this: 93 year old comprehensive social services

Settlement House: with 13 programs and three sub divisions. Exclusively responsible for fund development, agency public relations, lobbying, employee relations, supervision, and agency links to community and economic development.

Crouse Hospital Syracuse, NY

Director, Labor Relations /1998 - 2002

Provided overall labor relations oversight and consultancy for this unionized short term acute care healthcare facility.

Bellevue Hospital Center Manhattan, NY

Assistant Personnel Director, Labor Relations/1997-1998

Provided overall labor relations oversight and consultancy for this unionized public healthcare facility.

OTHER EMPLOYMENT 1991-1997

Bellevue Hospital Center Manhattan, NY

Coordinating Manager, Level A-Labor Relations

NYC Health and Hospitals Corporation Manhattan, NY

Labor Relations Specialist

SUMMARY OF KEY ACCOMPLISHMENTS

Recruited a world-class executive management team that rapidly developed an operating synergy; revamped an outdated

business model; executed a strategic corporate revitalization initiative, and eliminated repetitious layers thereby improving operating performance by 100% and generating a 100% increase in program service delivery.

In collaboration with administrative and frontline staff: formulated, the new vision, mission and values direction of the agency.

In conjunction with outside consultation initiated communication strategies through a new branding logo and marketing plan aimed at improving agency image, increasing agency visibility and enhancing public relations.

Over an 8 year period, led fundraising efforts which yielded approximately $90,000 in proceeds.

Secured $300,000 in funding to direct capital creation efforts and for completion of phase two of the organization’s capital improvement campaign which afforded the following renovations; a new porous parking lot, refurbished gymnasium floor and new electronic basketball hoop, new security system, two new restrooms, new doors and new windows for energy efficient cost savings.

Established collaborative partnerships with six social service agencies in Syracuse (i.e. Salvation Army of CNY, Catholic

Charities of CNY and the Atlantic Stakes Legal Foundation, Greater Syracuse Works) which introduced a complete suite of expanded programs, operational support services and increased revenue by approximately $350,000.

Member of the labor negotiations team at Crouse Hospital for the 2002-2005 contract renewals: that included the SEIU Local 1199-RN, LPN/Technical, and Service and Maintenance /Clerical bargaining units which resulted in new agreements. In conjunction with labor counsel and HR administrative team bargained key issues specifically; wage and tier increases, overtime, employee schedules, holiday and vacation entitlement, layoff procedures, seniority, tuition reimbursement, workforce development training fund, and the grievance process.

Successfully conducted labor history classes, trainings for management highlighting; leadership and communication skills, the genesis of collective bargaining, and creating labor alliances.

Assisted in the investigative process in response to Human Rights and Title VII alleged complaints of discrimination; facilitated responses too FLSA, ADA, and FMLA inquiries that were generally upheld at appeal hearings.

Garnered experience in expediting grievance processes and applying progressive discipline policies by conducting Step 1-A/disciplinary hearings for, permanent, provisional and non-competitive employees; investigation of complaints, issuing determinations, reports and recommendations, and contract interpretation. Effectively served as a liaison with HHC Central Office Labor Relations and Labor Counsel in preparing matters for arbitration, grievances, and Step II, Step III and 7.5 hearing appeals and later gained proficiency in presenting cases at the Office of Administrative Trials and Hearings and Arbitration proceedings. Developed a keen aptitude for influencing key stakeholders germane to supporting the broader goal of achieving and creating a collaborative labor/ management environment indicative of shared objectives.

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