Customer Service Manager

JEREMY B. TRAYWICK

** *** ******, ******** **

CELL: 912-***-**** HOME: 781-***-****

**************@***.***

CAREER GOALS

I am a dedicated professional looking to apply and expand my breadth of skills and knowledge of the field of logistics in a fast paced environment. For the past two and a half years, I have been working in the trucking industry, managing the operational aspects of transporting my customers’ goods in and out of the Georgia Port Authority while meeting the needs of my employees

EXPERIENCE

G&P TRUCKING, INC., POOLER, GA Aug 2009- Jan 2012

FLEET MANAGER

Responsible for managing the Savannah Terminal’s transportation of imports and exports to and from customer’s location to the Georgia Port Authority, CSX, Norfolk Southern as well as local container yards

o Managed on average 34 employees; 33 fleet drivers and a Customer Service Representative

o Organized and prioritized daily array of imports and exports for daily dispatch

Added revenue to orders by combining multiple orders that were regionally located and profitable for back-haul(Value Added Move)

80/20 used to maintain and expand our business with our most loyal customers

o Authored the current training manual used at the Savannah terminal for new drivers unfamiliar with the software.

Conducted driver training programs on QUALCOMM in-truck computers

Operated the Savannah Fleet consistently between .82 and .84 ratio

o Recognized as the lowest in the Intermodal division

Received monthly bonus for meeting or exceeding certain metrics set forth by the VP(employee turnover, miles per truck, operating ratio and revenue)

Developed close relationships with internal and external customers, maximizing efficiency and reducing costs while satisfying the needs of all customers

o Worked with the Risk and Cargo Loss Director to implement procedures for the protection of customer goods during times of theft i.e. holiday weekends.

o Worked alongside the IT Director to help develop the guidelines for a software system that communicates between the Georgia Port Authority and AS400 to create more time for employees that use this site to obtain vital cargo information

o Responsible for daily communication with the safety department to keep Drivers legal and safe

Hours Of Service coaching with inexperienced drivers and terminating habitual offenders that affect CSA2012 scores

Maintained upkeep of individual drivers medical cards, truck inspections and HAZMAT endorsement

Identified and implemented various programs to manage variable costs resulting in increased revenue

o Worked with customer service rep to set up a channel of communication between the driver and the customer service rep, to begin billing the customer when driver detention begins

o Worked closely with the equipment manager at another terminal to reduce cost associated with non asset equipment

Worked the last free day report to ensure that all equipment was returned before cost accrued or that documentation was in place if the customer was willing to accept the charges for their own needs

Kept detailed, daily records of containers on site for the Equipment manager should he need to contest charges from equipment providers

EDUCATION

GEORGIA SOUTHERN UNIVERSITY, STATESBORO, GA August 2009

Bachelors of Business Administration in Logistics and Intermodal Transportation

Major GPA of 3.1 (4.0 scale)

ARMSTRONG ATLANTIC STATE UNIVERSITY, SAVANNAH, GA May, 2006

Bachelors of General Studies with an area of concentration in Psychology

HONORS

Awarded the Best and Brightest by the Georgia Southern Accounting department

Received the HOPE Scholarship for academic achievement from the State of Georgia

COMPUTER SKILLS

Working knowledge of: Microsoft Word, Access, Excel, POS Micros, Java, Basic, Pascal, AS400 (ICC), Trinium

EXTRACURRICULAR ACTIVITIES

Delta Nu Alpha (the Georgia Southern Logistics Association)

Council for Supply Chain Management Professionals

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