EXECUTIVE MARKETER

Executive Marketer

Tichawona D. Tamanikwa

***** **** ******. ********, ******* T5X 5X1

HOME PHONE 780-***-****

CELLPHONE 780-***-****

OFFICE PHONE 780-***-****

EMAIL:*******@*******.***

A post-graduate marketer with extensive experience in domestic and export sales and marketing in both the public and private sectors. A go-getter with high entrepreneurial skills and educated at one of the United Kingdom’s top business schools. A seasoned door-to-door salesman in the double-glazing industry as well as an expert in call centre operations.

HIGHLIGHTS

• Strong track record delivering outstanding sales results and effecting massive positive change in a wide range of challenging situations.

• Proven ability creating highly effective sales and marketing campaigns. The Imperial “Yours Forever” annual campaign in Zimbabwe.

• Demonstrated ability troubleshooting business problems and implementing creative, highly effective solutions. Was made Salesperson of the months of May and August 04 at British Gas call centre in Edinburgh, Scotland.

• Highly motivated, confident, organized, detail oriented, patient and disciplined. Was one of the top sales persons at Everest Windows in 2006- given the chairman’s hamper.

• Developed and nurtured excellent relationships with key accounts. This established trust and rapport, and allowed us to rebuild former relationships as well as establish a new, lucrative client base.

• Performed extensive competitive analyses to identify rival strategies; initiated counter-strategies and programs to surpass our competition. This resulted in sustained sales growth and increased market share for Imperial Refrigeration.

Tichawona Desire Tamanikwa

• Personally handled executive level sales to company Principals and Directors, dealing with Delta Corporation, Dairibord Zimbabwe and Schweppes Limited.

• Identify new opportunities for expansion; implement appropriate sales and marketing strategies.

PROFESSIONAL EXPERIENCE

August 2010 to date Edmonton Chamber of Commerce

Account Executive- Membership Retention

Working with businesses and not-for profit organizations to create the

best environment for business by :

• Recruiting new members and implementing retention strategies.

• Organizing and attending network meetings and business mixers.

• Making recommendations to management regarding Chamber policy vis-à-vis the needs of industry and commerce.

• Setting recruitment and retention targets.

• Updating members on events and benefits.

November 2004 to May 2010 Dominion Cargo Logistics Limited

Managing Director

Responsible for the day-to-day management of the company.

• Mapping and implementing business strategy –

Marketing

• Sourcing for new business and identifying opportunities.

• Implementing customer retention programs.

• Networking to keep abreast with market developments.

• Pricing and promoting the company’s services.

Finance

• Preparing yearly ad monthly budgets.

• Checking accounts viz banking, debtors, and creditors.

• Maintaining relationships with banks and other suppliers.

• Submission of Statutory returns to Companies House.

Operations

• Coordinating cargo pick ups and drops offs.

• Management of warehouse space.

• Booking space with shipping and airlines.

• Tracking cargo and updating database and customers.

• Collecting and updating market and marketing intelligence.

• Management of the vehicle fleet and other plant and equipment.

Human resources

• Managing staff i.e. recruitment, rewards, succession and planning.

• Submission of statutory returns.

• Ensuring health and safety standards are maintained.

• Maintaining relations with workers’ unions.

November 2004 to March 2006 Everest Windows

Area Sales Representative

• Setting up my own sales targets as this was a commission-based job.

• Doing door-to-door sales for the company’s product range viz double glazing, doors, alarms, conservatories.

• Making own appointments and doing product demonstrations and closing sales in the process.

• Following up on sales leads supplied by Head Office.

• Attending weekly sales meetings.

• Organizing solo-exhibitions in target areas.

November 2002 to November 2004 British Gas Trading

Customer Services Assistant

• Nominated top Quality service advisor for June and August 2004

• Nominated top salesperson for the months of May and August 2004

• Taking inbound customer telephone calls.

• Dealing with customer complaints and requests.

• Selling other products in the corporate portfolio like, insurance, electricity and roadside assistance.

• Updating customer accounts and in some cases requisitioning new equipment like gas cards and meters.

• Accepting payments by card over the phone and making necessary adjustments on customers’ accounts.

March 2001 to November 2002 LloydsTSB Business Services Centre

Administrative Assistant Reverse Migration

• Preparing information packs for TSB accounts that were being migrated to the LloydsTSB platform.

• Liaising with Business Banking Managers [BBM] on migrated accounts.

Tichawona Desire Tamanikwa

• Calling customers who were experiencing problems with the new system on the recommendation of the BBM’s.

•

• Preparing information packs for TSB accounts that were being migrated to the LloydsTSB platform.

• Liaising with Business Banking Managers [BBM] on migrated accounts.

• Calling customers who were experiencing problems with the new system on the recommendation of the BBM’s.

• Training new staff on the Reverse Migration process.

• Reporting unusual funds movements on accounts that were being migrated.

• Dealing with queries on Lloyd’s link, CHAPS, Funding and Creaming, Phone banking, BACS and Telepay arrangements.

• Monitoring accounts that were in transition i.e. those that had migrated but still had outstanding issues.

• Daily liaison with the various centers for information on accounts that were to migrate.

Jan 1992 to Jan 2001 Imperial Refrigeration

Marketing Executive

• Established an exports marketing department.

• Increased export sales four fold between 1992 and 1995.

• Opened new markets in Zambia, Malawi, Botswana and Namibia through trade fairs and similar marketing exhibitions.

• Expanded sales to include non-traditional markets like wholesalers and directly to consumers.

• Designed and launched the Imperial Derby Yours Forever promotion which is now an annual event on the company’s calendar.

• Handled Executive levels sales by dealing with the top managers of Delta Corporation, Dairibord Zimbabwe and Schweppes Limited.

Tichawona Desire Tamanikwa

June 1982 to December 2000 Department of Customs and Excise

Head Internal Audit team

• Reporting and making recommendations to the Deputy Director on how operations at various offices could be improved.

• Visiting all national customs offices checking on operational efficiency and effectiveness.

• Dealing with queries from various offices relating to policy guidelines and legal interpretations.

• Leading a staff complement of seven senior customs officers.

TECHNICAL PROFILE

UNIVERSITY QUALIFICATIONS:

Sep 2001 to Nov 2003: Napier University Business School

Master in Business Administration

January 1997 to December 1998: University of South Africa

Bachelor of Technology Marketing

PROFESSIONAL QUALIFICATIONS

February1986: Institute of Marketing Management South Africa

Diploma in Marketing Management

COMPUTER SKILLS

MS Word, Excel, PowerPoint, Abode Acrobat

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