Qiana Coulon
Resume:
***** **** ****** **** # ** • LANCASTER, CA *****
805-***-**** • ********@***.***
QIANA COULON
OBJECTIVE
My objective is to be a valuable asset to the company by using my customer service and sales skills to assist clients. My goals are to attract and retain customers. I want to work for a company that I can be proud of due to the quality of the product and the care of its customers.
FUNCTIONAL SUMMARY
I am capable of working in environments demanding a great attention to detail, excellent customer service, and dependability.
SUMMARY OF QUALIFICATIONS
Computer knowledge Sales Experience
Research Skills Negotiation skills
Communication skills Self-Motivated
EMPLOYMENT
11/2007 – 10/2008 Alpha Energy Solutions Los Angeles, CA
Account Manager
Contacted apartment managers/owners by visiting and
cold calling their offices.
Signed them up for the Southern California Edison program offering energy efficient lighting and fixtures.
Serves as a contact for warranty and additional product purchase.
11/2006 - 05/2007 Blue Ocean Marketplace Lancaster, CA
Owner
Advertised products.
Insured delivery of products from supplier to buyer.
10/2000 - 7/2006 Countrywide Home Loans Lancaster, CA
Loan Counselor
Handled incoming calls, identified the customer, issued and appropriated method of resolution.
Found solutions for customers who encountered financial
difficulties.
Cross-referred products.
Collected mortgage payments, outstanding fees and corporate advances.
Resolved customer issues by identifying reasons for default and establishing promises to pay.
10/1997 – 2/1998 Kelly Services Thousand Oaks, CA
Sorter
Sorted and filed mortgage documents.
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