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Customer Service Representative

Holland, MI, 49424
August 14, 2012

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**** *. ******** ****.

Holland, Michigan ***** Phone: 231-***-****


William J. Hejka

Employment 08/2012 – Present Admiral Gas Station

Customer Service Representative

Greet customers, collect cash payments from customers and make change or charge purchases to customers credit cards, and provide receipts.

Stock shelves and clean gas station daily.

09/1990 – 03/2004 & 11/2010-06/2011 Engine Power Components Grand Haven, MI

Drafting and Design 09/1990 - 1996

Created drawings for new products.

Supervised CAD operators.

Reorganized, developed, and managed engineering document control.

Interviewed and hired part time personnel.

Product Engineer 1996 – 03/2004 & 11/2010 – 06/2011

Coordinate the design and preparation for new product launch.

Worked closely with customers on product design for prototypes.

Provided sales with job costing for quoting new product and provided quotes to customers.

Managed drafting/design and Engineering Document Control.

03/2004 – 10/2009 Muskegon County, Michigan Muskegon, MI

Geographic Information Technician

Operate computers to update maps as new data is received relative to property parcels, subdivisions, developments, and other projects.

Maintain and update databases using GIS computer aided drafting software.

Conduct mapping research to resolve conflicting information and ensure accuracy of the data.

Create maps using GIS and AutoCAD software.

Assisted the public, private sources, and other departments with various property information and map creation.

Other Experience

Developed good communications with customers, outside subcontractors, and vendors.

Computer skills: AutoCAD, ESRI ArcMap, Word, Excel, Project, and Outlook.

Education 1988 – 1990 Muskegon (Baker) College Muskegon, MI

Associate in Applied Science

Drafting Technology

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