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Customer Service Sales

Cornelius, NC
August 31, 2012

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**** ********** *****

Concord, North Carolina 28027

Cell: 704-***-****




Quality Center 9.2 Microsoft Dynamics CRM 4

Adobe Photoshop Windows XP

Windows 7 Office365

Windows Vista InDesign

Microsoft Office 2007-2010 After Effects

Illustrator QuickBooks Point of Sale System


AppTechBiz Inc. Charlotte, NC January 2012 - Present

Lead Quality Analyst

Provide coordination and quality management of test activities for various projects within the organization.

• Utilize Quality Center to create and execute test scripts, manage defects, and generate report metrics

• Communicate and track key deliverables for QA team

• Create test plans and obtained sign off

• Execute functional, and unit test cases (Automated and Manual)

• Assist with user acceptance testing

• Perform regression testing and compatibility reviews

• Manipulate data in preparation for testing

• Prioritize defects and provide daily status to management

• Work with offshore resources to develop and validate test cases

• Attend work sessions to create and finalize requirements and design documentation

AppTechBiz Inc. Charlotte, NC June 2007 – July 2009

Lead Business Technology Liaison (Internship)

Provided business consulting, portal solutions, application development, managed services, and infrastructure solutions. Responsible for helping clients fully leverage new and existing technology investments.

• Compiled Solution Requirements (Business, Technical, Functional)

• Created and executed unit tests cases/plans for solution software (Automated and Manual)

• Assisted with user acceptance testing and product deficiency remediation

• Performed regression testing and compatibility reviews

• Provided post implementation support management and issues prioritization

• Supported the sales team and created process documentation of internal systems and sales procedures

TJMaxx & More, Concord, NC

July 2011 - Present

Sales Associate

Responsible for assisting in the daily operations of the store. Works in the areas of merchandise presentation, processing, markdowns, cashier, and customer service.

Greets and interacts with customers on a regular basis. Maintain housekeeping standards of assigned area. Perform other duties as assigned

• Stock and organize floor merchandise

• Itemize and total customer merchandise selection at checkout counter

• Set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales

• Answer customer’s questions about merchandise and advise customers on merchandise selection

Levis Outlet, Concord, NC August 2010 – January 2011

Sales Associate

Sales Associates are responsible for being a Levi’s® Stylist by implementing a variety of functions and procedures relating to customer service, sales, merchandising and store operations.

• Directed store sales and customer service.

• Maintained inventory, verify quantity and quality of products received

• Demonstrated excellent product knowledge.

• Provided exceptional customer service to every Levi’s® Store customer using The 3C’s of Success: Connect, Consult & Close

• Exceeded established store and individual sales and performance goals

• Complied with store security, safety, and loss prevention programs

• Assisted stock associates with replenishment and security tagging of merchandise on sales floor

• Assisted in pricing of merchandise

• Maintained store appearance in accordance with Levi’s® Stores visual presentation standards and general housekeeping procedures

SweeTreats, Concord, NC May 2006– October 2008

Assistant Manager

Responsible for ensuring daily store operations were met according to store guidelines and procedures

• Supervised and provided quality control for employees

• Managed all daily functions of store activity to ensure customer satisfaction

• Performed store opening and closing procedures

• Administered and controlled financial transactions


B.A. Graphic Design – December 2011

UNC-Charlotte, Charlotte, NC

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