ertified Professional Service Representative (CPSR)/440 CSR
Resume:
Education
Central Insurance School
Certified Professional Service Representative
*-** ******* *** *** state of FL
The program covers Homeowners Insurance, dwelling property, flood insurance; Personal Auto, related vehicles, personal umbrellas; Commercial Property, business interruption, inland marine; Commercial General Liability, commercial auto, worker's compensation; Agency Operations (agency formation, authority, legal status, contracts, errors & omissions loss prevention, errors & omissions prevention through customer service, risk management process, insurers, and disaster preparedness).
2000-2002
Valencia Community College
15 credit hours in various general education areas
1996-2000
Clewiston High School- Diploma
Job Skills
Microsoft Word
Knowledgeable in labor variance control
Typing: 45 CWPM
Various software programs
Excellent communication and interpersonal skills
Positive attitude and enjoy working with people
Excellent prioritization and organization skills
Knowledgeable in Business ethics
Patient and works well with trainees
Employment History:
Dember 2007- september 2008
Wal-Mart
Instock
Maintain inventory
Assist customer when needed
August 2006- September 2007
Kangaroo Stores
Assistant manager
Customer service
Shift ending paper work
Grocery orders
On the job training
August 2005- May 2006-
Dominos Pizza LLC
General manager
Control food and labor costs
Sales building to help improve AWUS
Working to cut costs to improve EBITA
Train, lead, and coach Asst mgrs as well as employees
January 2004-June 2005
7-Eleven Stores
3rd shift supervisor/ store clerk:
Order, receive, and stock product
Check out customers and address customer issues
Aid in the training process of new hires
July 2000-April 2003
K& L International, Inc
Sales Representative, Part time floor monitor and script writer
(Promotion of Yellow Pages On-Line Directory to businesses throughout the nation.)
Promotion of business listings to other businesses for greater growth
Promotion of Website Offers for businesses to increase their sales
Monitoring employees to assure proper script usage
Writing and testing new scripts for various current and potential products
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