Customer Service Engineer

Adebayo Raphael Adewara,

**** ************* ****, **** *,

K1V8V8, Ottawa Ontario

, E-mail: *********@*****.***.

Objective: To secure a position where I can utilize my excellent knowledge,

communication and problem solving skills to perform my given responsibilities.

Highlights: Over 3 years of progressive experience and responsibility with documented

success in the area of customer service at various levels of organization.

• Good internet application and usage.

• Average of 40 + wpm typing speed.

• Fast learner with good communication skills, excellent interpersonal relations and ability to contribute to teamwork either as a follower or as a leader.

• Excellent written and verbal communication skills.

• Bring enthusiasm to team projects and encourage others to develop workable ideas.

• Sensitivity in handling confidential matters and ability to use discretion in communications.

EXPERIENCE:

Customer service experience

• Delivered oral and written presentations for potential customers

• Responded to inbound and out bound calls.

• Handled client’s complaints effectively and provided excellent customer service by answering customer queries both over the phone and in the office.

• Prepared written reports of services rendered to customers, including description of difficulties encountered.

• Promoted new products and services to current and potential customers.

• Provided real-time online technical support.

• Accepted and handled cash inflow and payouts.

Administration and Office Experience.

• Responsible for collection of memos, collating and sending of out going memos.

• Maintained filing systems.

• Operated photocopier, fax machine and computer controlled inventory of stationeries.

• Prepared reports, including conclusions and recommendations for solutions of administrative problems.

• Reviewed and answered correspondence.

• Demonstrated effective presentation skills.

• Assisted in obtaining research materials.

Engineering knowledge.

• Assists in preparation of equipment for maintenance

• Performs routine operating tasks

• Carry out sampling as required

• Inspection of static equipment; co-preparation of inspection reports, minutes of morning meetings.

• Monitoring of process parameters, record-keeping

• Carry out UTM Surveys, PSV Certification, Weld Integrity Control, and Leak Survey.

• Inspection of procured spare parts for plant use.

• Drawing up scope of works and drawing list.

• Preparing preliminary design and budget estimate

• Preparing detailed design for various engineering systems

• Checking of drafted drawing and amendments

• Taking of bills of quantities of designed systems

• Preparing technical specifications

• Supervise installation of designs

EDUCATION.

Msc. Process Systems Engineering Cranfield University. 2009.

B.Eng. Mechanical Engineering. University of Ilorin 2003.

WORK HISTORY.

2009-2011 Process Engineer

Nigerian National Petroleum Corporation Nigeria

2005-2008 Plant Inspector

Nigerian National Petroleum Corporation Nigeria

2005-2005 Graduate Engineer.

CA Consultants Ltd. Nigeria.

2004-2005 Teaching

Government Secondary School, Army Barrack Nigeria.

2003-2004 Receptionist.

Embassy International Hotels. Nigeria.

2003-2003 Intern

ETCO Engineering Company Nigeria.

2002-2002 Intern.

Nigerian Telecomunication Ltd. Nigeria.

2000-2002 Customer Service Representative

Jafsons Computers Inc. Nigeria.

AWARDS:

Petroleum Technology Development Fund 2008-2009 oversea postgraduate scholarship award.

VOLUNTEER:

• Youth Leader: Responsible for teaching and monitoring members of the youth group, organizing social trips and activities for members and counseling.

• Ushering: Responsible for welcoming members and visitors and ensuring proper organization.

• Editorial Board Coordinator: Responsible for collecting articles, editing of manuscripts and typesetting.

References are furnished upon request.

Contact this candidate