Customer Service Manager

********@*****.***

Personal Information

Born * March 1969

Fort McPherson Army Base, Atlanta, Georgia

United States Citizen

Objective

Administrative professional eager to leverage ten plus years of experience and office management certification to secure an office manager position. Highly organized, efficient and skilled in a variety of office support tasks, including:

Office Organization & Administration

Records & Database Management

General Bookkeeping (A/P & A/R)

Telephone & Front Office Reception Spreadsheets & Reports

Scheduling & Calendaring

Assisted in Meeting & Event Planning

Filing & Data Entry

Experience

Clayton Baptist Church Clayton, GA Non-profit organization

Music Assistant in Worship and Music, 2011 to Present

Provide administrative assistance to Music and Worship Minister and other departments within the church.

Results:

Earned good ratings on current evaluation. Recognized for high-quality work, organizational strengths that are beyond the scope of the position.

Received comments of excellent work from members of the congregation.

Work within an office staff of ten and assist wherever needed.

Ensure the accurate and on-time completion of all projects.

Georgia Federation of Women’s Clubs Tallulah Falls, GA Non-profit organization

Administrative Assistant, 2005 to 2011

Provided administrative and executive support within busy office. Prepared reports, spreadsheets and presentations; manage records; and administer database.

Results:

Earned good ratings on annual reviews for the past 7 years. Recognized for high-quality work, organizational strengths and exceptional customer service delivery.

Received comments of great work from members of the organization.

Was the only office staff for company and was responsible for all aspects of running the organization.

Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.

Researched court documents for company.

Georgia Center for Continuing Education Athens, GA Convention Department

Receptionist / Assistant, 2000 to 2005

Prepared database record for incoming meeting/convention participants; assisted planner in charge by running registration for event; and closed records for event.

Results:

Demonstrated the ability to learn new organizational processes, policies and procedures with little adjustment time.

Helped change the work flow of registration process from start to finish in coordination with in-house hotel.

Helped maintain databases and spreadsheets that improved reporting accuracy.

Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.

Education

University of Georgia Athens, Georgia

Certificate in Program and Meeting Management. Program Highlights:

Best Practices in Conference and Meeting Management

Site Selection and Communicating for Success

Event Management Resources/Food and Beverage Resources

Negotiations, Contracts, and Risk Management

Budgeting and Marketing for Meeting Planners

Exhibitions and Trade Shows/Professional Development

JACKSON COUNTY COMPREHENSIVE HIGH SCHOOL Jefferson, GA

High School Diploma, 1987

Computer Skills:

MS Word, Excel, PowerPoint, Outlook, Publisher, Word Press, Windows XP/Vista, Sage Peachtree Accounting Software

Memberships:

Girl Scouts of America, Boy Scouts of America

Organizations:

Rabun C.A.T.S member; Board Member of Community Partnership of Rabun;

Mountaineer Festival

Committee member; Boy Scouts of America;

Girl Scouts of America

Awards:

Lifetime Member of Girl Scouts of America

Interests:

Church

Cooking

Reading

Volunteer at Rabun County Head Start

Leader and Cub Master, Boy Scouts of America

Leader and Service Unit Manager,

Girl Scouts of America

References

Cathy Vinson – Community Partnership of Rabun, 706-***-**** ********@*******.***

Teresa Franklin – Director, Rabun County Head Start, 706-***-****

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Megan Thurmond – Substitute, Rabun Gap Nacoochee School, 706-***-**** *********@********.***

Fran Horner – Housewife/student, 706-***-****

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Necole Berweiler – Loan Officer, United Community Bank, 706-***-****

*********@**********.***

Linda Jones – Family Partner, Rabun County Head Start, 706-***-****

*****.*****@*****.***

Laura Brooks – Family Partner, Rabun County Head Start, 706-***-****

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