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Glenda R Shaw

*** ****** ******∙ Selma, AL *****

Home 334-***-**** ∙ Cell 334-***-**** E-Mail ********@*****.***

Professional Core

Team Building ∙ Policies &Procedures ∙ Problem Solving ∙Self motivated and flexible ∙ Workers Compensation ∙ Employee Motivation∙ Contract Negotiation ∙HIPPA & OSHA Compliance ∙ Staff Training & Development ∙ EEOC Compliance∙ Proven track record of meeting and exceeding goals∙ Computer software skills – Internet, Email, Microsoft Office: Excel, Word, PowerPoint, Outlook.∙ CPR Instructor

Experience

Outcomes Inc. Field Reviewer

August 2008- Present Alabama

Accurately and efficiently conduct medical record review services

• Scan relevant components of the medical record to support reviews performed

• Upload scanned medical data daily

• Participate in required training

• Communicate effectively and professionally with care provider offices, clinics, hospitals, other clinical facilities

• Travel to medical facilities in specified area of region from home to complete review services

• Abide by all HIPAA and associated patient confidentiality requirements

Continuous Care Solution Regional Director May 20007-May 2008 Montgomery, AL

Account development

Generating customer activities in new and existing opportunities

Understanding customers requirements and potential

Delivering presentations to customers.

Day-to-Day managing of Alabama operations

Training employees and customers on service and value proposition

Build solid customer relationship

Meeting goals and objectives for accounts within the assigned region

Providing input to corporate on market conditions, competitive analysis, customer needs & marketing tools requirement

Odyssey HealthCare Continuous Care Coordinator

Jan 2005-May 2007 Montgomery, AL

• Responsible for the overall direction of Continuous Care services.

• Establish, implement and evaluate goals and objectives.

• Hire, orient, supervise and evaluate qualified personnel.

• Provide daily direction to the team,

• Scheduling, care planning, productivity and all other duties.

Wiregrass Hospice Staff Nurse July 1992- September 2004 Selma, AL

• Coordinated and provided nursing assessment,.

• Planned care to maximize the comfort of patients and families.

• Submitted medical documentation for patients

• Received referrals from community and physicians

• Acted as a liaison between patient and physicians. Education

Troy State University, 2009 Montgomery, Al

Masters of Art Business Management

Faulkner University, 2003 Montgomery, AL

Bachelors of Art Human Resource Management

Wallace Community College, 1991 Selma, AL

Associates Degree Licensed Practical Nurse

Dallas County High School, 1988 Plantersville, AL

Diploma- Advanced

References Available upon request

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