Diane Schoenewald

*** ******* ***

Columbus, Ks 66725

Cell: 620-***-****

E-Mail: beibx7@r.postjobfree.com

Career Overview

Customer Service Representative - Client Relations - Data EntryMotivated

Accomplishments

Worked In Call Centers as a CSR and In a Travel Agency

Customer Assistance and Phone Sales

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Experience

February 2003 to March 2007

Barnes Reporting Svc Omaha, Nebr

Receptionist/front office

answered phones and scheduled reporters to take depositions

prepared invoices for billing

June 2001 to January 2003

marriott hotels reservation center omaha, nebr

reservation/sales agent

researched availability and rates reserved hotel rooms.

answered customers questions provided customer service as needed

June 1995 to June 2001

bestfare travel omaha, nebr

travel agent

researched vacation packages, flight schedules made reservations using world span.

prepared documents for travel

Educational Background

1983 Southern Methodist University Dallas, Tx

GED