Customer Service Manager
Resume:
Attn: Office Manager/Hiring Authority
Dear Sir/Madam
I am very interested in obtaining employment with your company and contributing to the community in which I live.
I have 15 years of administrative/customer service experience. I continuously maintain the status of a high performer in addition to the following personal attributes:
- Outstanding work ethics
- Self starter
- Quick Learner
- Detail oriented skills
- Able to multi task
- Respectful to company budgets
- Team Player
I maintain an excellent customer service attitude as well as being totally responsible for the success of a project from start to finish. I would much appreciate your consideration of my skills for the current opening with your company.
Respectfully,
Kristin Cain
Kristin A. Cain
9660 Peaceful Valley Rd,
Colorado Springs, CO 80925
Cell Phone 719-***-****
WORK HISTORY
Nov.2011 to March 2012 (Temp contract) - Colorado Springs Utilities - Administrative Specialist working on the NERC PRC-005 Project. Responsibilities include: contract review, research, analysis, modifications, renaming and restructuring of documents, and managing assigned projects supporting short and long term objectives. Daily administrative supporting to include, taking meeting minutes, gathering data, creating project notebooks for team for all recorded updates and change.s
March 2010 to Nov. 2011 – QOL Meds (Colorado Springs, CO)Patient Assistance Program Coordinator - Job Responsibilities include interfacing with the CMC center’s staff, consumer patients and the pharmacy to ensure all receive superior care and services. Meet with each consumer to explain the benefit of enrolling with QoL meds as a customer, Assist in Sample Medication Management to help the center meet their JCAHO or CARF standards, depending on your State Pharmacy Boards legal requirements. Run the Patient Assistance Program. Assist with medical authorizations. Certified as a phlebotomist to provide blood draws for Clozaril and Clozapine consumers. Work with consumers to provide medication compliance reports to prescribers, and works to help consumers understand the importance of staying on the medications as prescribed.
Jun, 2009 to Jan. 2010 – Tenat Health – (Dallas, TX)
Patient Advocate II – Assist uninsured and underinsured patients in obtaining eligibility for government benefits. Utilize knowledge of local, state and federal regulations to assess potential patient eligibility. Conduct face to face interviews with patients and family members in a hospital or office setting. Act as the patient’s authorized representative assisting in completing and submitting required documents to the appropriate agency. Monitor government agency for timely and accurate completion of patient application. Develop and maintain strong working relationships with patients, hospitals and agency employees. Review and evaluate denied cases for account resolution.
Feb. 2008 to Apr. 2009 – Blue Cross & Blue Shield – (Amarillo, TX)
Customer Advocate – Responsible for research and customer communication for the following: determining and assigning customer benefits, insurance coverage eligibility, policy and claim information, requests for insurance ID cards for new and replacement needs.
Jan. 2007 – Jan.2008 – Colorado Springs Utilities (Colo. Springs, CO)
Administrative Technician – Admin for four service utility providing the following support: update various manager and supervisor calendars, make reservations for meetings, maintain records/files, generate reports and spreadsheets, transcribe meeting minutes, create work orders, data entry for time cards, process multi-million dollar contracts and invoices for payment, and assist with testing for newly hired employees.
June 2002 – Dec. 2006 – Zurich American Insurance (Colo. Springs, CO)
Licensed Adjustor for property claims to include answering customer calls and quoting claim coverage, updating customer records, generating reports, creating spreadsheets for tracking costs, assigning daily files to Claims Adjusters, perform data entry, set up worker’s compensation claim files, provide outstanding customer service as well as technical support
Mar. 2001 –June 2002 – Colorado Springs Orthopedic Group(Colo. Springs, CO)
Patient Scheduler/Coordinator – Support for several physician’s providing weekly schedules for patient surgeries, patient tests and physical therapy, coordinating business and legal meetings, processed worker’s compensation claims and auto claims, coordinated insurance pre-authorizations, prepared correspondence, ordered special surgical equipment and assisted in the administrative & reception areas as needed.
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