Colleen E. Wilson

*** **** ***. * Amherst, OH ***01

440-***-**** * 440-***-**** (cell)* bee224@r.postjobfree.com

Experience:

May 2009 – present

Anchor Lodge Nursing Home, Activities Assistant – Responsible for setting up and rounding residents for three daily activities, chart activity attendance, complete resident assessments, 1 on 1 activities with residents, daily dining room duties and assist other departments as able.

September 2008 – August 2011

Fraternal Order Of Eagles, Assistant to Secretary –Perform all payroll, accounts payable, and accounts receivable tasks. Reconcile four bank accounts each month. Process and pay all monthly, quarterly and annual taxes. Procure and distribute monthly financial reports to the Auditor and Trustees of the Club. Assist Secretary with maintaining membership renewals and payments.

May 2008 – May 2009

TeleTech, Amherst, Agent – Responsible for meeting the needs of T-Mobile cellular customers, including but not limited to troubleshooting technical problems, deciphering a confusing bill, accepting payments, and general account care. Also responsible for floor support when need and assisting Operations Department.

September 2006 – April 2008

Geodetic Survey Services, Inc., Project Coordinator – Responsible for all financial transactions within this growing land survey company. Entered the bills and processes and mailed payments, entered approximately 40 – 50 invoices per day, processed payments and responsible for all banking activities as well as reconciling all bank accounts monthly. Also served as the collections department when the need arose. Researched and presented health insurance options for the entire company as well as maintaining payments and benefits for all employees. Served as Director of Human Resources in dealing with employee issues, payroll processing and all unemployment matters.

February 2004-July 2006

Fraternal Order Of Eagles, Bartender

January 2002- December 2003

Applebees Neighborhood Bar & Grill, Server

May 1997-May 2000

Lake Erie Marine Trades Association, Assistant to President – Responsible for planning two Association conferences per year including arranging all meeting facilities, food and beverage needs; contracting speakers and making travel and hotel accommodations; design, print and distribute conference brochures and registration packets; register attendees; attend and accommodate needs of speakers and attendees. Also responsible for many aspects of producing four (4) major Boat Shows per year including, but not limited to distribution of potential exhibitor information; assist with assigning exhibitor space, compile exhibitor directory and show program; printing of exhibitor credentials, accepting space payments, set up temporary office and act as office manager during shows. Other responsibilities include planning of 8 (eight) Association meetings per year including arranging meeting space and meals; inviting attendees, record and maintain meeting minutes. Day to day responsibilities include ordering and maintaining office supplies, open, sort and distribute company mail; and receptionist duties.

September 1996-May 1997

Zaremba Group Incorporated, Secretary – Responsible for all correspondence for four (4) Directors of Development, including, but not limited to memos, letters, reports, itineraries; made travel arrangements. Prepared Tenant, Financing and Site Proposals and Competition Maps. Compiled Demographic information for various proposed shopping center sites.

April 1994-September 1996

PremierBank & Trust, Administrative Assistant – Job responsibilities included a complete range of typing duties; receive and screen visitors and telephone calls; open, sort and distribute departmental mail; maintain and order all departmental supplies; maintain all files; attend meetings and record/distribute minutes; maintain accurate records and complete reports to assure the bank was not exposed to possible penalties; record and transcribe dictation from supervisor. In addition to my normal administrative duties I also handled many Marketing projects including, but not limited to: writing press releases; designing promotions (from concept to completion); facilitating surveys; designing brochures, posters, handouts, newspaper ads, etc.

Skills:

I have operated many computer programs throughout High School, College and during my work experience, including:

PC Programs Macintosh Programs

WordPerfect WordPerfect

Microsoft Word Quark Xpress

Lotus Freehand

Excel Excel

Tactician (Site America) Lotus

Microsoft Publisher

Quark Xpress

QuickBooks