Experience and motivated IT project manager

PROFILE

Global experienced, result oriented and motivated project management professional looking for a Project Management position. Experienced and knowledgeable in the computer software industry encompassing a wide range including project management, analysis, designing, developing, modifying, testing, implementing, documenting and user support of business applications software. In depth experience in IBM mainframe, Client Server and Web technology application development management. Excellent verbal and written communication skills.

EXPERIENCE SNAPSHOT

INDUSTRIES

NY State & Local govt. Banking, Billing, Shipping, Manufacturing, e-business, Insurance, Utilities

TECHNICAL SKILLS

Windows 9x, NT 4.0, Windows 2000, Windows XP

Network Topologies, Visual Interdev, Track, Visual Source Safe, C, Lantastic, Oracle, Access, SQL, e-BIC, UML, RUP

VSE, VSE/SP, MVS, TSO, ISPF, VSAM, JCL, COBOL-II, Easytrieve, DB2, Xpediter, FileAid, ICCF, CSP

SPECIALIZATION

Project Management & Team Leadership, Team building and mentoring, QA Testing

Business-to-consumer solution analysis, design, development, testing and implementation

Application support

TRAINING

PMP (Pursuing certification)

Rational UML and RUP

MCSE (Training completed)

SEI CMM

HIPAA, EDI

Visual Basic 6.0

OO Systems Design using Java

e-BIC and XM

PROFESSIONAL EXPERIENCE

Keane, Albany, NY (8/2008 - Present)

Project Manager

Managing two projects including two teams of 11 professionals. Both the projects OCRA (OMH Cost Reporting Application) and BSA (Billing Systems Assessment) are related to OMH (Office of Mental Health) finance department. OCRA is modernization of an existing (mainframe) cost reporting application to a new ORACLE database system in a Dot Net 3.5 environment. BSA is an assessment of existing eight (mainframe) billing applications using EA (enterprise Architecture) tools to set a baseline for modernization of these applications. I started both the projects from inception and they currently are in execution mode. I am responsible for project execution and control, reporting status to senior management on a weekly basis. I address day to day issues and track project progress.

I am also a member of PMO team at OMH and have contributed towards different PMO templates creation and implementation.

Keane, Tampa, FL (11/2006 – 7/2008)

Project Manager

Managed up to 14 people working on different requirements. Mentored team for being pro-active, taking initiative and accomplishing their day to day jobs. Successfully back-filled for project manager when needed. Opened, managed and closed several IRs for TBS Service Link and Service View applications.

Played a critical role in VIS 4.0 certification for TBS. Faced business and Visa to discuss and implement requirements. Involved in testing and submitting data to Visa. It was a long and critical project that had technical and people problems at Visa, I successfully negotiated and controlled the certification. Visa and TBS both complemented me and my team on this success.

Created and implemented TBS and B2K data dictionary maintenance process that keeps track of any changes to the application code and reflects that information correctly in data dictionary.

I took part in requirements gathering analysis and documentation of The Bancard System (TBS) modifications and enhancements. I was involved in modifications and enhancements testing and used Mercury Test Director/Quality center for testing documentation and tracking. Involved and lead the discussions with business about modifications and enhancements. Successfully implemented multiple modifications and enhancements.

RCG IT - PwC, Tampa, FL (2006)

Sr. Business Analyst (05/2006 to 10/2006)

Provided analysis and documentation for Migration area of NGC project. Created analysis reports for the processes and work done on the project. Helped Business Technology managers by providing information they were looking for. Introduced and documented Migration Audit Approach. Created Process and output documentation for Migration Audit Approach. Created Meta Data validation approach and documented the details around the process and output. Took part in creating process of xHTML conversion, validation and clean-up of converted documents. Utilized Rational Requisite Pro for documenting, modifying and tracking the project requirements. I also added discussions and final conclusions about specific requirements along with release information in Requisite Pro.

HSBC (Jan 2004 – May 2006)

Sr. Business Analyst - HBUS-MCD (Multi Channel Desktop)

• Took part in requirements gathering for HSBC HBUS-MCD Multi Channel Desktop project.

• Created and implemented requirements gathering process that included off-shore coordination for the requirements documentation work.

• Involved in use case writing, reviews and sign-off/freeze.

• Created Use Case, Activity, Class diagrams for modeling the application.

• Was responsible for creating document templates for Use Case, Screen mock-ups and Data Dictionary.

• Modeled the data dictionary tables.

• Involved in RAD and JAD sessions with our and client’s technology groups.

• Successfully completed UAT and extensively used Mercury Test Director and Quality Center.

Sr. Business Analyst - eCHAMPS (Credit Card Call Center Application)

This is a Credit Card related call center global application. It is implemented in USA, Canada, UK, Malaysia, Middle East, Australia and Mexico. I was involved in USA, Canada and Mexico implementations of this application. This application is based upon global, territory level, country level implementation details. Its functional and use case repository is contained in similar level libraries maintained in Lotus Notes. I played critical Business Analyst role in development, modification, enhancements, testing and implementation of this application. Following is the bulleted list of the work and related function areas I covered.

• Provided analysis for a Credit Card front end call center application eCHAMPS.

• Involved in discussions and meetings with clients to capture their requirements for this application. The following functionality was covered:

 Locate Account (card)

 View Account (Overview, Details and transactions)

 Maintain card block codes

 Lost/Stolen card

 Finance charges and fees calculations

 Reaging, loyalty points and other adjustments

 Dispute and charge back process

 New account setup, card issuance and embossing

 Fraud reporting and card blocking/unblocking

 Cards involved Visa, Mastercard and Nicholson

 Multi currency processing

 Fee tables

 General Ledger Payments posting

 Card limit maintenance

 Statements processing

 Letter processing

 Billing information maintenance

 Card memo maintenance

• Created Use Case, Activity, Class diagrams for modeling the application.

• Was involved in Test Case reviews and Testing support for QA group. Heavily involved in UAT of USA, Canada and Mexico

• Maintained and enhanced Data Dictionary for eCHAMPS front and back end data communication.

• Involved in improving requirements gathering and documentation process for current and future applications..

• Used Mercury Test Director for error tracking and resolution.

IBM Corporation, Tampa, FL (2003)

QA Test Analyst (10/2003 to 01/2004)

Successfully wrote and executed test scripts and test cases for a network application testing. This application takes the online network update and maintenance requirements from IBM clients. Involved in discussions with testers and users to make sure that application gets tested as per their requirements. Tracked errors/bugs until those were fixed. Created error tracking reports showing statistics to the management.

Net-Care Inc., Oldsmar, FL (2003)

Computer Systems Consultant Hardware/Software (02/2003 to 09/2003)

Successfully upgraded my customers from Windows NT 4.0 to Windows XP. Also took care of other applications related settings including Novel, WordPerfect, ACT2000 and other applications. Used Symantec Ghost for mass application deployment. Troubleshooting day-to-day user problems including all aspects of software and hardware issues. Involved in hardware and software installations & /upgrades.

Created a customized customer input database using ACT2000. Installed and maintained the application. Provided user training and support for this application. Implemented user required enhancements to the database.

Canadian Pacific Ships Limited, Tampa, FL (2001 to 2003)

Cargo Contribution Model - Enhancements Analysis (8/2002 to 01/2003)

Successfully done the test plan, test specifications and test cases for the enhancements. Successfully executed the testing of enhanced components and documented the results. Provided specifications (Use cases) using Rational UML for the user required enhancements. Analyzed the existing application and provided technical specifications for improved functionality.

Container Fleet Management - Business Analysis (9/2001 to 7/2002)

Provided application specifications use cases (Rational UML) to the architects and developers. Analyzed and created specifications for a number of legacy interfaces for datahub (in and outbound). Performed a key role in implementing the phase-I of this application. Involved in user support and testing of this application

CGI Group Inc. (Formerly IMRglobal), Clearwater, FL (1997 to 2001)

Eckerd – Flash Sales System Assessment (2/2001 to 7/2001)

As a functional lead, I analyzed the existing system functionality reviewing the front end user interface and application system. My role included client and contractor interviews and the technical review of data sets, report files, job streams to determine areas for improvement. I also prepared technical diagrams and participated in the creation of the assessment recommendations.

StraightAway.com (05/2000 to 1/2001)

I contributed as a developer and QA Lead. As a developer I participated in development, enhancement and maintenance for a web start up company. While in QA, I was responsible for creating test specifications and test cases for the application. Involved in test execution. Performed Stress Testing foe the application using Microsoft Web Stress Tool. Interacted with team and developers in order to finalize the solution according to customer requirements. Performed my role as QA lead backup person.

ClickShipDirect.com (04/2000 to 04/2000)

As a technical lead, I created the use case diagrams for the development phase using UML. In addition I taught/mentored my team UML and facilitated the timely delivery of the work.

MedWerks, MedWerks.com (01/2000 to 03/2000)

As a business analyst lead, successfully mentored Business Analysts’ team in documenting the System design UML. Successfully delivered the required System Functional Specifications document within timeframe.

Involved in proposal for American Express for two applications. One was for Legacy application maintenance and the other for Web application maintenance. I participated in the technical work estimations for the applications.

Online Pharmacy & Personalized Vitamins, Eckerd (11/1999 to 12/1999)

In my role as a test lead analyst for this application I created test plan, test specifications, test cases and test plan was completed successfully within the timeframes. Helped users in doing UAT.

Y2k, XEROX (08/1998 to 06/1999)

As a team leader, managed a team of six in conducting a survey and analysis for Xerox equipment in the United States for year 2000 compliance. Cut the information process by time 60% of original time. Designed and implemented a survey tracking system. Extracted statistical informational reports from the existing database. Helped with maintenance of whole data processing application using Activex controls and Xls objects.

Y2k Conversion, Fleming Companies Inc. (05/1997 to 07/1998)

Involved in systems study, writing specifications, developing and testing sample programs for the conversion. Acted as on-site coordinator, interfacing with the offsite conversion team to resolve issues and problems. Successfully completed CIP-1 and CIP-3. (CIP – Conversion Input Package)

CUPID (Re-Engineering of Customer Database), Ford Motor Company (03/1997 to 05/1997)

Responsible for systems analysis and writing specifications for offshore modifications of the system, Involved in testing and implementation of modified code for the customer information database.

Systems Private Limited, Lahore, Pakistan (1991 to 1997)

Canal Water Billing and Management System, Provincial Govt. (09/1993 to 04/1995)

Responsible for the analysis, design, development, user support of Canal Water Billing and Management System. This system provides water bills to the cultivators. I was involved in design, development, implementation, documentation and user support. I carried out the user training for the project.

Water Billing System, WASA (05/1991 to 08/1993)

Responsible for the analysis, design, development and maintenance of a Water Billing System. This system provides water bills to the residents of entire city of Lahore. I was involved in maintaining all online and batch programs for the application. Directly involved with the customer in system performance improvement tasks.

Pakistan Aeronautical Complex, Kamra, Pakistan (1988 to 1991)

Shop Floor Management System, Mirage Rebuild Factory (12/1988 to 04/1991)

As a Team Member, was responsible for developing and maintaining the system. This system was designed to keep track of the movement of the aircraft parts on the shop floor. I was also responsible for the installation of terminals at different locations and troubleshooting of the LAN.

EDUCATION

Masters Degree in Economics, University of the Punjab

Bachelors Degree in Mathematics & Physics, University of the Punjab

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