CustomerService
Resume:
Jose Batista
****, ********* ** ***. * Maumee Oh 43537
*********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile More than 20 years’ successful experience in customer service and system information support with recognized strengths in account maintenance, problem-solving and trouble-shooting, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Telecommunications Specialists Satellites Installation. Ability to diagnose and troubleshoot highly sophisticated equipment
Excellent working knowledge of P. C. and servers hardware .LAN specialist.
Microsoft ,Excel, WordPerfect, Microsoft Word, CT DataTrac.
Ability to train, motivates, and supervises customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Inventory Control and Logistics for spare parts
Knowledge of Accounting cycle
Synopsis of Achievements Increased customer retention
Reactivated key accounts, utilizing persuasion/mediation skills.
Top Sales Rep providing Business Solutions
Proactive planning led to notable increase in morale in all departments.
Created customer satisfaction survey, drastically reducing potential problems.
Decrease Downtimes in System incorporating aggressive preventive maintenance plans and accurate inventory of critical spare parts.
Implemented Accounting Server.
Employment Ferries Del Caribe Marine Express Mayagüez P.R 2005 - 20007
System Information Supervisor/Project Manager
Supervise 6 I.T. Professionals.
Provide support for six (6) cargo companies including companies located in Santo Domingo Dominican Republic. Provide all type of support technical and software wise for a population of 125 employees
Directly Support Accounting Department managing the server using Peachtree as a Accounting software.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, in order to provide the company with the needed technology competitive edge.
Implemented Passenger and Inventory Control Programs.
Employment Avant Technologies. Caguas P.R 1998-2004
Senior Customer Engineer/Sales Rep/ Area supervisor
Provide support for software and hardware wise for a total base of 46 customers in the western part of the Island.
Supervise 3 Customer Engineers.
Manage Call center ad parts logistics.
Sales Department Leader providing Bussines Solutions
Technical Support.
G. M . Group Evertec Rio Piedras P.R 1995 1998
Senior Customer Engineer/ Area supervisor
Provide support for software and hardware wise for a total base of 18 Customers in the banking industry more customer in the western part of the Island
Supervise 7 Customer Engineers
Manage Call center and parts logistics
Sales Department Business Solutions
Technical Support
Employment Wang Computers Hato Rey P.R 1989 !998
Senior Customer Engineer
. Responsible for a 65 Customer Based Territory located on the Northwestern part f the Island
. Maintain Inventory of spare parts.
Wang Labs Juncos P.R/ Tewksbury Ma. 1983-1989
Quality Assurance Maintenance Supervisor
.Supervise 4 Q.A. Technician
.Maintain repair and calibrate, Q. A. testing equipment.
Education Trainings
Associate Degree Electronics Ramey Technical School
Aguadilla P.R. 1981
Q. A . Business Degree Wang Institute
Lowell Ma. 1983
ISO 9000 Certified for Manufacturing Compliance and Customer Service Professionals,
Reference Will be furnish upon request
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