Customer Service Manager
Resume:
BRIMA MICHAEL TURAY
Phoenix, AZ, 85051
Tel: 602-***-****
E-mail: *******@*****.***
OBJECTIVE:
Eager to contribute to the growth and development of any progressive company/Organization closely in line with my qualifications and experience
ORGANIZATIONAL SKILLS
• Setting up appointments for clients with the assigned Prescribing Clinician
• Periodic contacts and home visits to assess living situation of clients Provide accurate documentation of all interactions and services as required
• Update records; arrange transportation for clients; assist with housing and income needs and assist the clinical team in developing treatment service plans
• Supervised Home Care Managers and provided resources to support their activities and services to clients
• Coordinated with employers; educational Institutions and employment agencies to prepare and place clients in jobs and careers
• work under timelines and deadlines to provide accurate and useful solutions for better results
PLANNING SKILLS
• Assisted in planning employee training and skills development
• As Program Coordinator, I provided direction, supervision and coordination of employee activities to promote better understanding of client care as well as service provision
• I plan, prioritize and implement programs for staff and clients to help in skills development for better and sustainable outcomes
• Provided one-on-one counseling to troubled teens, adults as well as the mentally and behaviorally challenged for over 10 years
• Assisted clients with career; occupational and social skills to meet the challenges of the 21st century
ADMINISTRATIVE SKILLS
• provided appreciable customer service to clients through answering phones; setting up appointments; coordinating with other agencies and Service Providers to enhance an atmosphere of team work
• Participated in community services and represented community members to foster better relationships with other communities
• Participated in marketing ideas and activities that benefit a wide range of communities of youths; adults as well as the mentally and behaviorally challenged
• Provided support as well as answers to administrative questions from staff, clients and Service Providers
CASE MANAGEMENT SKILLS
• As a Youths Correctional Officers for the State of Arizona, I provided case management services to juvenile offenders; teens and adults with a mental or behavioral illness
• Provide group as well as individual counseling to youths as well as mental and behavioral health clients on a daily and consistent basis
• Assist in providing jobs; housing; career leads; resume building and the self-confidence that is key to overcoming stigma and phobias
EDUCATION:
Master’s degree in Management (MM) – (May, 2006) University Of Phoenix – AZ
Bachelor of Science Degree - IT (BSIT) – (May, 2004) – University Of Phoenix - AZ
Associate of Occupational Degree in Computer Networking and IT (CNIT) – High-Tech Institute (Sept, 2000); Phx, AZ
EMLOYMENT:
June 2011 – Jan 2012
Southwest Network Mental Health Case Manager Phx, AZ
July 2010 to Jan, 2011
Creative Innovations Parent Aide/BHT Phx, AZ
Dec 2009 – July 2010
Arizona Healthcare Mgt. Services Program Manager/BHT Phx, AZ
August 2008 to Feb, 2009:
Tungland corporation Program Coordinator Phx, AZ
Sept 2007 to June 2008
Magellan Health Services Clinical Case Manager II Phx, AZ
April 2006 to February 2007
Arizona Mentor Program Coordinator Phx, AZ
July 2001 to April 2005
Value Options Clinical Case Manager II Phx, AZ
VOLUNTEER/OTHER EXPERIENCE
Feb, 2011 to present
Lift International foundation Inc. President Phx, AZ
Nonprofit catering to refugees
1995 – 1998
RED CROSS SOCIETY and UNHCR Volunteer Banjul, The Gambia
Other Skills:
Computer skills ( Microsoft Products); Grant Writing Skills; Organizational Skills; fundraising Skills; Job placement skills; Therapeutic Intervention skills; Customer Service skills; Community Development skills; Interpersonal skills; teaching skills; Nonprofit Management skills;
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