Admin, customer service, warehouse receiving

Tiffany A. Franklin

**** ********* ** *

Jacksonville, FL 32220

Home: 904-***-****

Cell: 904-***-****

Email: ****************@*****.***

OBJECTIVE

To obtain a position within your company so that I can dedicate and contribute excellent service while providing customers with the absolutely positively zeal for service they've come to expect, by showing good judgment and initiative in selecting the most effective work methods and tools while being the primary support for an individual or team.

EMPLOYMENT

2008 – Present Customized Distribution Inc.

Receiving Clerk

Assesses accuracy and integrity of all incoming palletized shipments (package count, damage and correct address), print Purchase Order, identifies all items against purchase order. Accurately and efficiently enters all receiving transactions into the computerized inventory systems. Identifies and corrects inventory errors. Alerts the OS&D to any irregularities in the product inventory (i.e. count and location errors, product shortages and product damage).

2006-2007 ADT Account Service Center

Collector 1

Handled first party, low balance collections accounts focused on problem resolution and customer retention through the effective, accurate and timely handling of all inbound/outbound calls.

* Received “HIGHEST $$ Collected” for months of December & January

1995-2005 United States Navy, NAS Jacksonville

Aviation Maintenance Administrationman Second Class (E-5)

Provided admin support, data entry, processing of incoming/outgoing mail, ordered supplies, maintained subordinate training records, scheduled maintenance cycles, tracked aircraft flight hours, maintained the Naval Aviation Logistic Command Operating Maintenance Information System (NALCOMIS).

EDUCATION

1993-1995 Thomas Jefferson High School, Tampa, FL

1997-1998 Central Texas College, Killeen, TX

2004 - Present Florida Community College Jacksonville, FL

Ethics and Criminal Justices

*Still pursuing my degree in criminal justices

SKILLS

AS 400, Microsoft Office 2003, 2002, 1999, Windows 95, 98, NT, 2000, XP, UNIX, Siebel, Data Entry, Scheduling, Typing 55+ WPM, Customer service, Skip Tracing, Answering multiple telephone lines (12), Filing Alpha/Numeric Systems, Using office equipment (computers, fax, copier, ten key calculator), Computer Spreadsheets, Office procedures, outstanding communications skills, professional appearance and work ethic, great attitude with high-energy personality.

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