Customer Service Executive Assistant

DeAnna R. Rancatore

* ****** ****** *******, ** 01810 508-***-**** ******.*********@*****.***

SUMMARY:

Experienced Executive Assistant with proven time-management, analytical, and interpersonal skills developed through a combination of course-related training and work experience. Demonstrated ability to support an executive and staff through the challenges of daily business operations.

PROFESSIONAL EXPERIENCE:

AccountTECH Billerica, MA October 2011 Present

Executive Assistant

Provided administrative and business support to the CEO

Worked with clients on product issues as the first-line product support contact

Improved office efficiency through effective prioritization of client issues

Managed Accounts Receivables and Accounts Payables

Audited payroll hours

TJL Dry Cleaning Services Woburn, MA September 2010 October 2011

Route Manager

Managed delivery drivers and routes

Maintained customer relationships

Data entry

Maintained sales reports

Processed payments

Bruce Cameron Tewksbury, MA September 2010--July 2011

Receptionist

Maintained appointment schedule

Processed payments

Managed inventory

Created in-store marketing promotions

Data entry

Infomedics Reading, MA May 2008 August 2010

Customer Service Representative

Enrolled new clients

Surveyed clients

Solved client issues

EDUCATION:

New England Court Reporting Institute Malden, MA August 2007 October 2011

Candidate for Court Reporting Certification

Areas of Study: Court Stenography

Editing

COMPUTER SKILLS:

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Client Talk

INTERESTS:

Traveling, Culinary Arts, Reading, Photography

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