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Customer Service Manager

Portland, OR, 97222
August 25, 2012

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Gordon Morris

503-***-**** - PO Box *** - Clackamas, OR 97015 -


Operations Management Profile

Thirty year background in operations management demonstrating success with process creation, analysis and implementation, team building and growth resulting in increased profitability. Experience with startup and established companies looking to increase market share for both existing products, as well as, new products and services offerings. Strong focus on customer service that successfully retains existing customers and draws in new customers.


Key Strengths

Strategic Operations Process Improvement Project Management

Management Customer Service Cost Reduction

P&L Accountability Facility Management Staff Retention

Process Analysis Team Building Communication

Risk Management Vendor Sourcing Time Management


Relevant Experience

Bankers Life & Casualty Corporation 2011- Present

Insurance Agent

Insurance Agent selling retirement focused products primarily to retired baby boomers.

Yokota International (Division of PS Trucking, Inc.) 2008 – 2011

VP Sales

Dispatched and managed heavy haul and over-dimensional freight projects.

So Cal Mitsubishi Fuso 2007 – 2008

General Manager

Started a Mitsubishi-Fuso truck dealership as a startup. Acquired a California dealer license. Set up parts and service departments. Developed logo and all marketing materials.

Montana Truck and Forklift 2006 – 2007

General Manager

Helped establish a new UD truck dealership in an existing forklift dealership. Directed development of new 4 wheel drive truck conversion. Researched and implemented new dealership software.

FMI Truck Sales and Service 1991 - 2005

General Manager / Sales / Manufacturing

Managed all aspects of a three franchise truck dealership. Service, parts, sales and manufacturing. Annual revenue increased from 1.5 million to 15 million per year.

US Elevator 1981 – 1990

Branch Manager

Managed sales, service, modernization and installation of passenger elevators and escalators in Portland, OR; Orlando, FL; Ft. Lauderdale, FL; Tampa, FL and Dallas, TX. Transferred from branch to branch as a turnaround specialist.

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