Operations Management Profile
Thirty year background in operations management demonstrating success with process creation, analysis and implementation, team building and growth resulting in increased profitability. Experience with startup and established companies looking to increase market share for both existing products, as well as, new products and services offerings. Strong focus on customer service that successfully retains existing customers and draws in new customers.
Strategic Operations Process Improvement Project Management
Management Customer Service Cost Reduction
P&L Accountability Facility Management Staff Retention
Process Analysis Team Building Communication
Risk Management Vendor Sourcing Time Management
Bankers Life & Casualty Corporation 2011- Present
Insurance Agent selling retirement focused products primarily to retired baby boomers.
Yokota International (Division of PS Trucking, Inc.) 2008 – 2011
Dispatched and managed heavy haul and over-dimensional freight projects.
So Cal Mitsubishi Fuso 2007 – 2008
Started a Mitsubishi-Fuso truck dealership as a startup. Acquired a California dealer license. Set up parts and service departments. Developed logo and all marketing materials.
Montana Truck and Forklift 2006 – 2007
Helped establish a new UD truck dealership in an existing forklift dealership. Directed development of new 4 wheel drive truck conversion. Researched and implemented new dealership software.
FMI Truck Sales and Service 1991 - 2005
General Manager / Sales / Manufacturing
Managed all aspects of a three franchise truck dealership. Service, parts, sales and manufacturing. Annual revenue increased from 1.5 million to 15 million per year.
US Elevator 1981 – 1990
Managed sales, service, modernization and installation of passenger elevators and escalators in Portland, OR; Orlando, FL; Ft. Lauderdale, FL; Tampa, FL and Dallas, TX. Transferred from branch to branch as a turnaround specialist.