Priya Sasidharan

**** ********* ***,

Dublin Ohio–43016

Email: bdjm31@r.postjobfree.com

Objective:

To reach the pinnacle through challenging work in a dynamic and progressive organization, where my skills and abilities will be utilized to the fullest, for mutual benefit.

Academic Profile:

• BA Sociology from MOP Vaishnava College, Chennai, 2004

• High School (10th – 12th) – Adarsh Vidyalaya, Chennai

Experience Profile:

BARCLAYS BANK (SHARED SERVICE)

From 20th April 2009 till 8th April 2010

Designation : Process Advisor(HRSS –Employee Services) Barclays Shared Services

Job Profile : Interacting with employees providing HR advice and

support to line managers and employees, explaining procedures and policies

in a timely effective manner.

• Assisting in the development of human resource procedures and policies

• Performance management and improvement tracking systems

• Employee orientation, development and recordkeeping

• Assisting with employee relations

• Compensation and benefits administration and recordkeeping

• Employee safety, welfare, wellness, and health reporting; and employee services

• Maintaining employee files and the HR filing system

• Assisting with the day-to-day efficient operation of the HR office.

• Providing data for preparing management information reports and documents.

• Liaising with payroll, absence recording, and holiday recording systems.

• Assisting the human resource officer with the maintenance and development of human resource procedures and policies.

• Advising employees regarding personnel, benefits, and pay issues.

supervising payroll processing, developing, and implementing procedures and

application

• Assisting employees with HR policy guidance, disciplinary consultation, grievance hearings, explaining the leave policies.

• Updating and keeping the employees record updated using tools like

SAP and Siebel.

.

Achievements:

Received certificate of appreciation during rewards and recognition program from

BSS head

MA FOI CONSULTING SOLUTIONS LTD:

From May 1st 2008 to March 17th 2009

Designation: Executive-Recruitment (Energy and Infrastructure) for EMEA (Europe, Middle East and Africa) region

Job profile: Searching for the right professionals in order to fill the requirement through extensive e-portal search, head hunting & referencing. Job task also include performing core HR function related to re-sourcing of eligible candidate for meeting client requirement.

Profiles sourcing

• Conducting search from relevant portals for Junior, Middle level & Senior Professionals

• Identification of recruitment needs

• Job postings in Job Sites

• Generating references from prospective candidates

• Hunting profiles from competitor companies

Interaction with Candidates

• Initial HR screening of candidates

• Regular follow-ups with the people to join on board

Coordination

• Arranging for Interviews

• Follow-Up and feedback

Maintaining Databases

• Managing all recruitment related Databases.

• Maintaining and updating MIS.

Positions Handled:

Managerial Positions:

Have recruited various Managerial positions from Business Development Director, General Manager to Business Development Manager including Project Managers, Facilities Managers and HR Managers

Engineering Positions:

Have recruited various Engineering positions ranging from Civil/Construction Engineer to Electrical and Mechanical Engineers including Piping, Instrumentation and Procurement Engineers

Other Positions:

Other positions handled include HR Executive, Recruitment Head, Administrative Assistant, Technical Writer, Personal Assistant to CEO, Petro physicist, Geophysicists Seismic Interpreters, Geophysicist, and Port & Shipping Coordinator.

Clients:

Worley Parsons, Genesis Oil, VECO, Schlumberger, VALE, Bahwan Engineering, L&T, Punj Lloyd, JP Kenny, Dalma Energy, Atkins, Varkey Group, Al Nasser Holdings, Saipem and others.

AVIVA- 24/7 (FORMERLY CUSTOMER OPERATIONAL SERVICES (CHENNAI) PVT. LTD):

From April 10th 2006 - April 30th 2008

Designation: Customer service advisor

Client: RACAW / Norwich union Insurance

Job Profile: Building and maintaining an excellent relationship with the customer and to collect relevant information (dealing with glass breakages or glass claims on their vehicles mostly through insurance) and to pass it directly to the UK fitting centers (RAC Auto Windscreens - leading glass company in the UK) to complete the claim or job procedure to help resolve the glass claim.

• Answering all customer enquiries regarding motor insurance services accurately, consistently, and with confidence. We also provide information on customer queries vis-à-vis insurance package.

• Deal competently with customer complaints and take all possible action to resolve the issue to the customer's full satisfaction

• Provide a high level of customer service and professionalism

• Ensured customer satisfaction; handle escalation calls

• Trained and mentored the new joiners with client-specific requirements during OJT to facilitate quality and conversational pattern

Achievements:

• Achieved perfect score on all quality monitors (CSAT / CR scores)

• Involved in pilot phase campaigns for various overseas clients

• Received certificate of appreciation and was recognized as the best performer for 2 consecutive months of September’07 & October’07 for exceeding expectations and also received cash compensation for the same.

• Received certificate of appreciation and received awards for achieving customer services standards and customer appreciation

SUTHERLAND GLOBAL SERVICES:

From August 2nd 2004 -April 2nd 2006

Designation: Support Engineer

Client: INTUIT

Job Profile: Providing Technical Support for accounting software called QUICKBOOKS. Providing Customer Support for the same product handling refunds, ordering products, etc

Achievements:

Recognized as the best performer for the month of November & December and received certificate of appreciation for constantly achieving the metrics such as C-SAT (customer satisfaction), CR (Call Resolution)

As per our conversation please find the details of the references you requested, these are their official contact number.

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