Customer Service Sales

Lance Ware

**** ******* *** ***. ** Phone 347-***-****

Bronx, NY 10462 ************@*****.***

SUMMARY

Excellent customer service skills

Self motivated, hardworking and reliable

Ability to works well under pressure

Strong interpersonal and communication skills

Ability to work individually or as part of a team

Knowledge of new banking account documents (citifolio, business, investment, accounts)

Computer literate

EXPERIENCE

EDUCATION: Bronx Community College, Bronx, NY

Associates in Arts – Liberal arts degree, January 2011

Hunter College, New York City, NY

Accounting Major, Graduation Date 2014

Mar 2011 – Present Copy specialist, Document Technologies Inc. New York, NY

• Communicated with clients in person or via Outlook express.

• Copied/ printed documents in color or black and white upon clients request.

• Worked diligently to maintain and uphold a clean working environment

• QC (Quality checked) scanned or hard copy documents for clarity and readability.

• Converted hard copy documents to digital images (PDF, Tiff) using iPRO Software + copy and burned data to CD upon request.

• Bates numbering, endorsing, blow back of digital documents, created and produced batch prints via iPRO software.

• Utilized binding (Coil, Velo, Comb) and folding equipment to enhance clients presentations and legal documents.

Dec 2010 – Feb 2011 D. S./ Scanner, Ikon Office Solutions, New York, NY

• Scanned various documents ( legal, banking, investment)

• Scanned 3000 to 4000 documents daily to achieve revenue goals.

• Worked diligently to maintain and uphold a clean working environment

• QC (Quality checked) scanned documents for clarity and readability.

• Utilized various copiers to further enhance clients documents for scanning

Sept 2006--Sept 2007 Consultant, CIS Imaging Department, Adecco/CitiGroup., New York, NY

• Sorted incoming mail by new accounts, ard’s and special projects.

• Scan and retouched banking/investment documents.

• Process control sheets and fax to the appropriate department.

• Scanned legal documents utilizing Doc Center.

• QC (quality checked) scanned documents for clarity and readability.

May 2005 – Feb 2006 Reprographic Production Operator, Williams Lea/Goldman Sachs, New York, NY

• Printed color, black and white documents for important board meetings and seminars for Goldman Sachs clients

• Utilized binding and folding equipment to enhance clients presentations

• Perform pre-flight inspections to determine our client’s expectations and estimate proper turn around times

• Quality checked finished projects to ensure that documents meet Goldman Sachs standard’s

Oct 2003 – May 2005 Production assistant/FedEx Associate, Kinko’s, New York, NY

• Printed standard paper size documents, flyers & oversize banners

• Consulted with customers to achieve and enhance their desired results

• Usage of oversize mounting and laminating equipment

• Operated various finishing machinery on a daily basis

• Handled payment transactions

Sept 2002 - Jan 2004 Customer Service Representative/ Starbucks coffee, New York, NY

• Assisted customers with selections of fine coffee

• Computed sales prices, total purchases, received and processed cash and credit payment

• Responsible for the maintenance of the work facility.

• Responsible for displaying merchandise to increase sales.

Jun 2000 – Sept 2001 Assistant Supervisor/Security Officer/ U.S. Security INC, New York, NY

• Supervised a staff of eight security officers

• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

• Answered alarms and investigated disturbances

• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

• Monitored and adjusted controls that regulate building systems, such as air conditioning, furnace, or boiler.

• Wrote reports of daily activities and irregularities, such as equipment or property damage

Oct 1997 – Aug 1999 Sales Associate/ Barnes and Nobles, New York, NY

• Assisted customers with books and merchandise selections

• Stocked and displayed products

• Checked inventory and price marked store items

• Tracked books and inventory via telephone and using BookMaster software

• Greeted and interacted with customers giving knowledgeable advice of our stores merchandise

• Communicated with team members to identify problems and assisted in resolving them

SKILLS

Software: Experience with Windows 7, Vista, XP/2000/NT/ME/98/95/ and Mac OS 9.2 & 10 and beyond. Proficient in Microsoft Office 2003, 2007, Indesign CS 4 ATM Deluxe, Adobe Photoshop CS 4, Illustrator CS 4, Distiller and Acrobat PitStop and Quite Imposing

Machines: Knowledge of HP 5000, 3500, Docutech 6115, 6100, 6180, 120 Docucolor 2045, 6060, 12, and fiery imposing. various Canon and Xerox copier printers.

OTHER EXPERIENCE/ACTIVITIES

• Sales Associate/Customer Service, Barnes & Noble

• Pianist, Produce music utilizing multi-track-mixer and advance studio equipment

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