Quality Assurance Manager

MONICA BROWN, MBA

Plant Food Safety and Quality Assurance Manager II

PO Box 616 Gadsden, Al 35902

Cell: 919-***-**** Email: ****************@*******.***

--------------------------------------------------------Objective--------------------------------------------------------

To obtain a challenging position in which I can use my education and experience to

lead a team in excellence in Quality, Food Safety, Regulation/Facility Compliance

and overall exceeding the customer’s expectations.

-------------------------------------------------------- Education----------------------------------------------------------

Iowa State University-Bachelors Degree in Animal Science- May 2000

Iowa State University-Bachelors Degree in Food Science- May 2003

University of Phoenix-Master’s in Business Administration-September 2011

-------------------------------------------PROFESSIONAL EXPERIENCE-----------------------------------------------

Tyson Foods, Inc. Vienna, GA August 2011 to December 2011

Plant Food Safety and Quality Assurance Manager II

Manages and maintains an effective food safety and quality team. Ensures products meet USDA and Tyson Foods, Inc. requirements. Conducts audits to detect where improvements are needed. Involved in process improvement projects and cost savings plans. Responsible to ensure the execution of the entire food safety and quality program. Responsible to meet national accounts and food service WIP specifications and audit requirements including Wendy’s, BWW and Yum! Develops QA Supervisors in order to lead them to the next level. Work and supports HACCP Coordinator ensuring HACCP, SSOP and pre requisite programs are accurate and executed adequately. Provides guidance to the operations team in regards to food safety, quality, legality, USDA affairs and Tyson policies.

Key results:

Successfully trained two new QA Supervisors

Reformatted in plant policies and procedures in order to meet BRC standards

Eliminated/delimited one position to provide cost savings and manage a cost effective department

Enforced and brought awareness to issues found upon hiring in order to comply with policies, customers and audit requirements

Eliminated over time in the department

Obtained perfect score in Wendy’s third party audit and 2 minors on Wendy’s audit for 2011

Led Wendy’s audit preparation and audit process for 2011-two plants

Oversees 1st (Evisceration) and 2nd process (cut up, including national accounts’ products), exports and MDM.

Butterball, LLC Mount Olive, NC August 2010 to July 2011

• 1st and 2nd Processing Quality Assurance Manager

Managed a department consisting of 4 QA Supervisors, 12 techs, 1 HACCP Coordinator and 2 HACCP Specialists. Responsibilities included: ensuring delivery against QA department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance duties. Worked as USDA liaison in regards to Food Safety and Export matters. Coordinated and conduct sensory evaluations of products to ensure company specifications and customer expectations are met. Solved quality problems by allowing a team work approach to the problem solving process. Empowered supervisors and technicians in order to maximize associates full capabilities and meet departmental goals. Worked with Operations and Sales to meet company production goals and solve customer issues. Oversaw the food safety program for evisceration (including HIMP), cut up, ground turkey, roast and tray pack departments. Responsible for BRC compliance and annual re-certification; recertified facility with an A (97) score.

Key Results:

Reduced NRs in 1st and 2nd Processing by 20%.

Recertified the facility with an A (97%) score in the BRC audit (British Retail Consortium)

Implemented OPLs in the areas that increased GMP awareness and compliance.

Manages an area successfully across 3 shifts that was previously performed by 3 Managers

Improved the Pre Op process by staffing with both QA and Operation’s associates

Obtained Russian Export eligibility

Achieved promotion of QA Tech to QA Supervisor

Successfully implemented chiller water re-use while keeping Category 1 status

Responsible for FSQA in the following: 1st (Evisceration-HIMP) and 2nd processing (cut up), tray pack, MDM, bulk items, roast and all exports. Assisted with RTE and RTC FSQA programs.

Tyson Foods, Inc. Wilkesboro, NC 2008 to 2010

HACCP Coordinator

Led the development/implementation of HACCP and food safety programs in the facility. Verified programs were being executed, developed and conducted including training programs. Administered and verified HACCP Program. Audited the execution of quality programs (i.e. allergen, sanitation, self-audits) including on site laboratory. Diagnosed quality and food safety problems throughout the production process. Maintained records/documentation (i.e. HACCP and SSOP). Developed and conducted training programs for team members (Production, HACCP and QA). Developed Plant View check configurations and trained team members in the implementation of the program. Prepared and obtained initial BRC certification and re-certification for the Plant. Led the quality team when preparing for subsequent yearly BRC audit and assisted with other audits as requested.

Key Results:

Achieved A grade in BRC audits, both the initial and recertification audits.

Successfully appealed NRs.

Decreased labor and rearranged the department staff providing HACCP office coverage for night shift utilizing hourly talent rather than salary level talent.

Promoted to this position with recommendation from both plant manager and complex manager in less than a year from hire date.

Responsible for the Food Safety System of all processes to include: 1st (evisceration) and 2nd process (cut up and injection), tray pack, exports, bulk items and MDM.

Tyson Foods, Inc. Wilkesboro, NC 2007 to 2008

Quality Assurance Supervisor

Supervised techs and on site laboratory team members, worked with production management and other departmental supervisors in an effort to develop and maintain most efficient quality assurance procedures for respective areas. Constantly checked and assessed the product to ensure compliance with government, animal welfare, company and customer and consumer standards. Identified and analyzed problems to facilitate solutions. Assisted in audit preparation for both second and third party audits.

Key Results:

Successfully supervised two shifts and assisted the QA Manager in the department’s daily duties

Successfully trained and mentored a new hired supervisor without previous poultry experience

Promoted to day shift after staffing was completed

Promoted to HACCP Coordinator shortly after day shift promotion took place

Supported the QA Manager and new hired QA Supervisor until staffing was completed. The processes included: 1st (evisceration) and 2nd process (cut up), tray pack, exports, bulk items and MDM.

Wayne Farms, LLC. Dobson, NC 2005 to 2007

Quality Assurance Supervisor

Monitored and maintained Quality Assurance programs to verify that product specifications were met, communicated with all levels of management and the USDA, and ensured compliance with applicable regulatory requirements. Led Pre Op team.

Key Results:

Successfully supported a department to meet goals

Developed an hourly floor associate to different QA technician levels, QA supervisor and

HACCP coordinator roles

Supervised 1st and 2nd process technicians, which included the laboratory technician.

Iowa State University Ames, IA 2003 to 2005

Research Associate II

Performed research work in support of a major research project. Assisted in budget administration and expenditure. Supervised and trained graduate and undergraduate students. Set up laboratory equipment, performed experiments, and monitored results. Provided assistance implementing protocols and SOPs.

SKILLS:

Computer: SAP, MS Excel, Word, Access and Power Point.

Language: Proficient in translating English to Spanish in written and oral format

Certifications: HACCP Certification from HACCP Alliance, 2003, HACCP Alliance EIAO/FSRE Training, 2009, BRC

REFERENCES: Available upon request.

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