Senior Operations / Change Management / Performance Excellence

SHELTON E. BAILEY, JR.

**** ****** *****, ******, ***** Carolina 27704 • 919-***-**** • **************@*****.***

CHIEF EXECUTIVE OFFICER • VP OPERATIONS • EXECUTIVE DIRECTOR

P&L Responsibility / Operations Performance Efficiency/ Process Engineering

Program Management / Strategic Planning / Change Management

Experienced and award winning Global 500 Operations and Performance Excellence leader in the design, implementation, and management of integrated high performance management systems incorporating a Balanced Scorecard philosophy that improves operating margins, facilitates operational excellence and improves quality metrics.

Senior program office and portfolio management executive with demonstrated successes in implementation of major corporate initiatives utilizing expertise in operations management, quality management, information management, and organizational development.

Creative, visionary, energetic, and adaptive executive possessing keen business acumen and exceptional communication skills; positioned to deliver leadership excellence and drive cultural competency. Highly personable, analytical, solutions-oriented entrepreneur acknowledged for recruiting and developing highly motivated and result driven teams and capable of working with all management levels and corporate boards.

MHSA – Strayer University, MBA – Wake Forest University, BSBA – East Carolina University

CORE COMPETENCIES

Team/Relationship Building / Organizational Development / Analysis & Problem Solving

Information Management / Leadership Training / Risk Management / Negotiation & Influencing

Regulatory Compliance / Audit & Assessments / Collaboration & Facilitation

SELECTED ACCOMPLISHMENTS

Achieved 97% Community Performance Excellence score (one of only two earned across thirty communities) for Retirement facility on yearly corporate standards assessment after only six months in operations.

Developed an integrated business management performance system using Malcolm Baldrige Criteria for Performance Excellence, increasing customer satisfaction 5% and employment satisfaction 8% within 10 months of program launch. Established a precedent for ongoing self-assessment exercises and initial benchmark goals for IT division. Received 2000 “People, Process, and Technology” Award.

Effected three “zero-defect” international telecommunications software releases in two years through piloting a continuous improvement program focused on causal analysis methodology. Improved employee productivity 25% over two year period through establishment of new training program, a best practices library and project management training.

Implemented a new divisional scheduling and tracking management information system that reduced scheduling, resource, and customer delivery conflicts across seven regions increasing customer satisfaction 15% and saving annualized $1 million in development and production costs, subsequently incorporated corporate wide in three years.

CAREER OVERVIEW / ENTREPRENEURIAL, GLOBAL 5OO EXPERIENCE

RTP Electrical Services, LLC – Assistant Director of Operations, 2010 - Present

Bell Senior Living – Business Office Manager, 2009 – 2010

Peak Consulting - President/CEO, 2002 – 2009

TherapyEdge – Senior Director, Software Processing Engineering Medical R&D, 2000 – 2002

RHDonnelley – Senior Technical Advisor, Information Technology Services, 1998 – 2000

Nortel Networks –Progressive advancement from Regional Applications Development Manager, Senior Training Manager, IT Account Manager, Senior Quality Advisor, Senior Program Manager, 1984 - 1998

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