Customer Service Security
Resume:
ROBERT S. HOUSTON
St. Charles, MO *****
bct1ay@r.postjobfree.com
OVERVIEW
An established security professional with extensive experience in security management, implementation of loss prevention procedures and strategic development of on-site security and safety protocols seeking an opportunity to utilize my 20 years of experience with exceeding safety and security operational objectives
SUMMARY OF QUALIFICATIONS
• Professional experience in protecting personnel and on site property from injury, damage, or destruction resulting from acts of negligence, carelessness, theft, fire explosion, sabotage and related matters
• Expertise in loss prevention, surveillance and apprehension techniques
• Proficient with operating security control and access control devices including C.C.T.V., safety alarms, C-Cure 800 and AMAG security video management systems
• Well developed analytical, judgment and problem resolution skills; highly motivated and results driven with a high aptitude for learning and mastering job requirements; high personal performance standards; well developed interpersonal and listening skills
• Works constructively in high-pressure, fast-paced situations; handles multiple demands and competing priorities effectively
• Experienced with generating preliminary reports and assisting in the investigation of activities assigned to security management; cooperating with authorities under emergency conditions
• Respond to calls for assistance in preventing interference or disruption of operations
• Provide assistance and direction to employees, guests and service people visiting or conducting business with a client
• Maintain a safe and efficient environment for employees, guests and service people
• Support, promote, implement and execute shoplifter prevention programs, policies and procedures
• Report unusual conditions and safety hazards appropriately
• Provide prompt, courteous and accurate customer service to clients, guests and service personnel
• Observation, reporting and professional handling of shoplifters; address store vulnerabilities
• Establish and maintain security and loss prevention presence; minimize theft and fraud while maximizing safety
• Deliver course materials, presentations and exams to security officers
• Recruit, hire, coach, evaluate, train and provide ongoing development feedback to non-exempt staff
WORK HISTORY
Dunbar Armored, St. Louis, MO
Asset Handler/Driver 2009-2010
Sentry Security, St. Louis, MO
Security Officer 2009-2009
Allied Barton Security Services, Chicago, IL & St. Louis, MO
Security Officer 2006-2008
Aargus Security Systems, Chicago, IL
Security Officer 2005-2006
United Parcel Service, Chicago, IL
Driver Assistant 2004-2005
Levy Security Corporation, Chicago, IL
Security Officer 2004-2004
Sears, Roebuck & Company, Chicago, IL
Loss Prevention Detective 2002-2003
John G. Shedd Aquarium, Chicago, IL
Security Officer Trainer 1994-2001
Wells Fargo Guard Services, Chicago, IL
Security Officer Trainer 1991-1994
Robert Houston Page 2
EDUCATION AND PROFESSIONAL DEVELOPMENT
• Security Officer Certification
• Certified in Preventing Discrimination and Harassment
• Certified in Customer Intimacy
• Certified in Integrated Asset Protection
• Certified in Telephone Excellence
• Certified in Customer Service Excellence
• Certified in Diversity
• Certified in Work Safe
• Certified in Ethics & Conduct
• Certified in Teamwork
• Certified in Time Management
• Certified in Managing Conflict
• Certified in Effective Listening
• Certified in Preventing Workplace Violence
• Certified in Negotiation Skills
• Certified in Customer Relations Management
• Certified in Fire Safety
• Certified in Cardio Pulmonary Resuscitation (C.P.R.)
• Roseland Community High School, Diploma, 1983
REFERENCES
Available upon request
Contact this candidate