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Project Manager Quality Assurance

August 19, 2012

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Timothy Lu

** ************ ****

Bedford, MA ****0

Tel: +1-781-***-****

Mobil: +1-781-***-****

Email:* Senior-level results-driven technology professional with proven success in delivering and launching commercial software products and solutions for both web and mobile.

* Collaborative hands-on leader with excellent communication, and people skills. Broad experience in multiple roles including programming, technical support, line management, and multi-site project and program management.

* Strong teamwork skills as well as an ability to succeed individually among changing conditions and adversity.

* Multicultural individual. Fluent in English and Chinese, both written and spoken.


* Program/Project Management/Technical Leadership

* Familiarity and experience with Agile/SCRUM SDLC practices

* Engineering, QA or Test Management

* Defect Management process creation, execution and control using tools such as Bugzilla, JIRA, IBM Rational Change, and Lotus Notes

* Product Management process – EPIC, Enabler/Experience/User stories creation using tools such as Accept360, ScrumWork, GreenHopper

* QA test plan creation using tools such as HP Quality Center

* Technical background, full software development lifecycle and bug lifecycle (SDLC)

* Mobile products / Telecommunications

* International experience through working with people from different countries (Finland, Norway, UK, Germany, India, China)


A challenge position in a leading technology driven environment, where I can make substantial contributions to the growth of the company.


1989-1991 University of New Haven West Haven, CT

* Master of Science in Computer and Information Science

1985–1989 University of Massachusetts at Amherst Amherst, MA

* Bachelor of Science in Computer and Information Science

1978–1982 National Kaohsiung University of Applied Sciences Kaohsiung, Taiwan

* Associate Degree in Business Administration and Taxation


Nokia (03/11 to Present) Burlington, MA

QA Manager for WebApp/Webkit based products

Nokia Mobile Phone/Meltemi Development Product

* Manage and deliver WebApp/Webkit based products as a QA Manager for Nokia mobile phones. These devices and webapp will target for BRICA countries.

* Provide guidance on designing, developing, and implementing functional and performance tests.

* Overall responsibility for multiple test phases.

* Interfaced with multiple application development groups, test groups, and project managers.

* Review and update existing Web Application test plans/cases and maintain new test cases for all functional areas of the software.

* Lead and drive complete Defect Management process and error lifecycle across all disciplines including Engineering, Quality Assurance, PM, and PMO ensuring successful product launch and rollout.

* Mange the central issues database, create new users and projects, administer existing users and projects using tools such as the JIRA and Bugzilla.

* Establish new and enhance the existing project management methodologies, including not limited to SDLC, process, standards and templates.

* Gate keeper and manager for Quality/defects for all Nokia webkit based products.

* Collaborate with off shore QA engineers to run manual and automated tests.

* Present weekly quality metrics to executive management and stakeholders.

Nokia (08/10 – 03/11)

Head of Quality/Defect Management for ASF R&D Operations

Nokia Mobile Phone/Mobile Software

* Harmonized ASF level Quality/Defect Management processes and practices.

* Handled all release activities and communication of Nokia’s Application Service Framework, Applications, and Baselayer, resulting in smooth high-profile launch product and rollout.

* Led all aspects of cross-functional defect management for application service framework including Qt, Browser, and CWRT.

* Managed Quality/Defect Management teams with diverse cultures and working practices, across multiple geographic locations and time-zones, to function as a cohesive unit and deliver ASF solutions.

* Proactively anticipated, identified, and mitigated all program risks, removing obstacles and enabling teams to proceed on schedule.

* Led weekly status meetings and captured, managed, and followed-up action items

Nokia (07/09 – 07/10)

QA Manager

Nokia Mobile Phone/Mobile Software

* Led and managed complete Browser 7.x product program and software development lifecycle (SDLC) based on various Symbian Device platforms while simultaneously managing local and remote engineering teams. Ensuring all products is delivered with a high stand of quality.

* Consistently demonstrated commitment, perseverance, flexibility and innovation, to find solutions to tough problems and see projects through to completion.

* Implement of proven set of defect entry criteria across all disciplines including Engineering, Quality Assurance, PM and PMO.

* Tracked the progress of project, identify the risk, and implement the mitigation plans.

* Presented the project progress status to all stakeholders on weekly and monthly.

* Maintained an internal wiki containing relevant and current project information.

* Acted as TSW, Rational Change, PCP, and JIRA key users to lead multi-site Defect Managers to process S60 and S40 Browser errors.

* Implemented and administered new tools (JIRA, Confluence, and HP QC) within the department. Performed demons and orientation for projects moving on to the tools. Supported initial use of tools.

Nokia (07/04 – 06/09)

Manager - Quality Engineering

Nokia Mobile Phone/S60 RTP

* Acted as Scum Master to lead a team and make sure 3-week Sprints finish on time with high quality releases.

* Managed QA and Defect Management teams to support daily S60 Browser testing activities, and product delivery.

* Managed QA team in developing an automation tool and the purchasing of automation tools to test products. Allocated QA resources based on business priorities.

* Responsible for setting challenging semi-annual goals, day to day actives and ensuring the team is achieving their potential including IIP, Objectives setting and performance.

* Created test plans and schedules to ensure the project meets quality standards and project deadline using tools such as QC.

* Managed end-to-end verification, product validation, and daily BAT.

* Defined Quality Gating criterion for all S60 Browser programs.

* Resolved tasks conflict/roadblock between QA and development teams.

* Presented testing status to internal and external audiences.

* Acted as project manager for deployment of local Trinity program.

Nokia (09/03 – 06/04)

QA Manager

Nokia Mobile Phone/S60 Browsing PD

* Responsible for review, assignment, tracking and reporting for all errors (bugs) related to the S60 Mobile Browser including Boston, Dallas and Bangalore sites.

* Worked closely with the project manager(s), tech leads and test leads to identify and ensure quick disposition, fixing and verification of defects.

* Worked with the R&D team to successfully achieve software maturity goals for various milestone criteria as well as immediate resolution of errors interfering with product program milestones.

* Established effective communication channels with field test, true test, IOP, OTC team and platform level error management groups, to improve the quality of defect report and process.

* Presented weekly error report metrics to internal and external audiences.

Nokia (10/01 – 08/03)

Senior Quality Assurance Engineer/Project Lead

Nokia Mobile Phone/Application Gateway

* As a hands-on contributor, conducted installation/migration/upgrade/configuration testing of the Application Gateway for MMSC (message store, legacy, email and voice connectivities for multimedia messaging) – J2EE application based on Solaris version of BEA WebLogic.

* Created test infrastructure including High-Availability and Mini-Cluster network environments to test Application Gateway product.

* Developed QA project schedules, test plans and methodologies for Nokia Voice Gateway product.

* Developed, maintained and executed test plans and test cases for Application Gateway software Conduct extensive manual/automated tests of iteratively developed new functionality.

* Created and executed automated smoke, regression and performance test cases with Mercury LoadRunner and Empirix Hammar tools.

* Provided technical support for external and internal customers in the resolution of hardware and software system problems on Application Gateway products.

* Act as Project Lead to lead QA team to test Multimedia Voice Messaging product in the GSM/GPRS network.

Peoplestreet, Inc. (07/01–10/01) Cambridge, MA

QA Manager of Client Technology

* Established a supporting group responsible for technical support, installation and training.

* Managed QA team for testing of client technology plug-ins software.

ClearOne Communications, Inc. (12/97–5/01) Woburn, MA

Operations / QA Project Manager

* Build a new QA department from the ground up, including the hiring of staff, development of processes and procedures, and implementing testing methodologies in QA and development.

* Managed and delivered ClearOne Audio/Video products.

* Overall responsibility for multiple test phases.

* Interfaced with multiple development groups, test groups, and project managers.

* Negotiated price with supplier and contract manufacturing.

* Responsible for managing EMC, FCC Part 15 & Part 68, CE, ETSI TBR21 compliance and approval.

* Coordinated supplier activities, and BOM and ECO for contract manufacturing in China and Taiwan.

PictureTel Corporation (8/95–12/97) Andover, MA

Project Lead - SQA/Interoperability

* Managed a team testing Videoconferencing products including resource planning, scheduling and budgeting

Unisys Corporation (4/94–8/95) Reston, VA

Senior Software Engineer

* Developed real-time asynchronous data communication interfaces with RADAR signal and receivers for the Geographic Mapping Display.

AAI Corporation (9/92–8/94) Hunt Valley, MD

Senior Software Engineer

* Developed synchronous data communication interfaces with TCP/IP socket based connections to communicate client and server on Sun and SGI platforms.

Unisys Corporation (8/91–9/92) Groton, CT

Software Engineer

* Developed and designed user interface for Differential Global Positioning System reference station monitor using Ada and C languages on Sun/Unix platform.

Hao-I Telecommunications, Inc. (06/84–08/85) Kaohsiung, Taiwan

Customer Support Specialist

* Responsible for providing front-line technical support for external clients on the Telephony PBX system.

Technical Skills

Operating System: Microsoft Windows, Ubuntu, Unix.

Applications: QC, Jira GreenHopper, Confluence, QlikView, Accept360, ScrumWork, MS Office, MS Project, MS Visio, Weblogic, CriticalPath, SpeechWeb, Veritas Cluster Manager, Rational ClearCase, ClearQuest, Cisco MGC.

Defect Management Tools: JIRA, IBM Rational Change, Bugzilla, Lotus Notes.


Bilingual: English/Chinese

Experience in cross-cultural communication.


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